Golla navaneetha
@gollanavaneetha
I manage customer support tickets, field service workflows, and mortgage payment processes.
IndiaWhat I'm looking for
I'm currently supporting customers at Diebold Nixdorf, managing service tickets in Oracle Field Service Cloud from creation and categorization through assignment, monitoring, and closure. I use real-time ticket tracking to protect SLA commitments and prevent service disruptions.
I've also handled customer issue resolution at Amazon and mortgage servicing processes at Cognizant for CoreLogic and Mr. Cooper, including payments, default claims, property-tax research, liens, escrow, and owner searches.
Experience
Work history, roles, and key accomplishments
Handles inbound customer calls and manages service tickets through Oracle Field Service Cloud, ensuring SLA compliance and proactive issue resolution.
Education
Degrees, certifications, and relevant coursework
Kasturba Gandhi Degree and PG College for Women
Master of Business Administration, Human Resources
Pursued a Master of Business Administration with a specialization in Human Resources, graduating in 2020.
BVRIT Hyderabad College of Engineering for Women
Bachelor of Technology, Electronics and Communication Engineering
Completed a Bachelor of Technology in Electronics and Communication Engineering, graduating in 2018.
Narayana Junior College
Intermediate, Intermediate
Completed intermediate education in 2014.
Narayana Concept School
Secondary School Certificate, Secondary Education
Completed secondary school education in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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