Gold Okezie
@goldokezie
Customer service representative with client-support experience at ASHA Microfinance Bank, supporting about 200 clients by phone, WhatsApp and email.
NigeriaWhat I'm looking for
At ASHA Microfinance Bank, I supported about 200 clients by phone, WhatsApp and email, keeping them informed and providing customer service. I also collected client information using Google Forms and wrote formal field activity reports.
At Sweet Superstore, I assisted customers face to face and handled sales transactions and cash. As a Secondary School Teacher, I explained concepts to students, kept accurate records and taught both virtually and offline.
I'm seeking an on-site or remote customer service role. I also have training in virtual assistance, social media management, data analysis and UI/UX design, and I use tools including Microsoft Excel, Google Workspace and Figma.
Experience
Work history, roles, and key accomplishments
Secondary School Teacher
Sweet Superstore
Jan 2013 - Present (13 years 9 months)
Taught Business Studies, Religion and National Values, and Civic Education to over 250 students, explaining concepts clearly and patiently. Kept accurate student records and used Google Workspace for virtual and offline teaching.
Field Loan Officer
ASHA Microfinance Bank
Jan 2024 - Jan 2026 (2 years)
Provided customer service and support to about 200 clients via phone, WhatsApp, and email. Collected and recorded client information accurately using Google Forms, supported loan processing, and wrote formal reports on field activities.
Sales Representative
Sweet Superstore
Jan 2023 - Dec 2023 (11 months)
Assisted customers face to face in a retail setting and handled sales transactions and cash accurately.
Education
Degrees, certifications, and relevant coursework
LeadHer Foundation
Data Analysis Training, Data Analysis
Ongoing data analysis training.
She-inTech
Social Media Management Certification, Social Media Management
Certified in social media management in December 2025.
Michael Okpara University of Agriculture, Umudike
Bachelor of Education, Economics Education
Grade: Second Class Upper Division
Earned a Bachelor of Education in Economics Education with Second Class Upper Division.
Digital Witch Support Training
Virtual Assistance and Digital Support Training, Virtual Assistance
Completed virtual assistance and digital support training.
QurateHQ / ThriveAbia Cohort 1
UI/UX Design Training, UI/UX Design
Completed UI/UX design training sponsored by the Abia State Government.
TRCN
Registered Professional Teacher, Teaching
Registered as a professional teacher.
NYSC
NYSC Discharge Certificate, National Service
Received the NYSC Discharge Certificate in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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