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@goharhayrapetyan
Hospitality professional focused on luxury guest experience and operations.
I am a hospitality professional studying Luxury Business at Glion Institute of Higher Education, with hands-on experience in luxury and regional hotel operations. I bring proven front-desk, guest-relations and event-organizing experience from placements in Armenia and Dubai.
At Jumeirah Mina Al Salam I delivered five-star guest service, coordinated front-desk operations and handled confidential guest information with discretion, contributing to smooth daily workflows. In Armenia I worked as a receptionist and organizer, managing administrative resources, coordinating teams, and producing compelling proposals that won client approvals.
My training covers Luxury Fundamentals, Guest Experience, Marketing Essentials, Accounting Essentials and Service Excellence, and I am comfortable with industry tools including Opera and Microsoft Office. I supplement my hospitality skill set with communication strengths in English and practical creative skills like Canva and event/project implementation.
I am motivated by delivering exceptional guest experiences, supporting team morale, and driving operational excellence in luxury hospitality settings. I seek roles where I can apply my academic luxury-business training alongside my practical front-line and event experience.
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Work history, roles, and key accomplishments
Syunik DMO
Sep 2023 - Aug 2024 (11 months)
Prepared compelling proposals and led event planning meetings to define objectives and timelines, successfully designing and delivering productions within time limits.
Jumeirah Mina Al Salam Hotel
Mar 2024 - Jul 2024 (4 months)
Provided five-star guest service handling check-ins/outs, concierge requests and confidential guest information while coordinating with departments to resolve issues proactively.
Yeghevnut Hotel
Jun 2022 - Jun 2023 (1 year)
Managed front-desk administrative tasks, handled confidential documents and distributed post while meeting budgetary and schedule demands and supporting staff wellbeing initiatives.
Degrees, certifications, and relevant coursework
Bachelor in Luxury Business, Luxury Business
2024 -
Activities and societies: Completed modules including Luxury Universe, Introduction to Luxury Business, Guest Experience, Marketing Essentials, Accounting Essentials, Service Excellence, Wine Universe, and Advanced English/Effective Communication.
Enrolled in a Bachelor in Luxury Business program focusing on luxury fundamentals, guest experience, marketing, accounting, service excellence, and related hospitality subjects.
High School Diploma, General Secondary Education
2021 - 2024
Activities and societies: Piano studies at Goris Music School named after A. Satyan; volunteer experience with the Red Cross (2023).
Completed secondary education and obtained a high school diploma.
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