Open to opportunities

Gofamodimo Moatshe

@gofamodimomoatshe

Message

Dedicated quality assurance officer with extensive management experience.

Botswana

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a hardworking and reliable professional with extensive experience in quality assurance and management within financial institutions and healthcare settings. My career has allowed me to develop a strong foundation in administration, communication, and stakeholder engagement, which I leverage to promote effective teamwork and enhance customer experiences.

Throughout my career, I have held various managerial roles, including my recent position as a Quality Assurance Officer at Letshego Financial Services Botswana. Here, I successfully managed multiple portfolios, ensuring compliance and quality in customer service. My previous experience in the UK with Derby City Council further honed my leadership skills, where I oversaw daily operations in a care home, ensuring high standards of care and compliance with regulatory requirements.

I am passionate about working with diverse teams and am committed to fostering a positive work environment. My adaptability and proactive approach enable me to thrive in dynamic settings, and I am eager to contribute my skills to an organization that values efficiency and service excellence.

Experience

Work history, roles, and key accomplishments

Quality Assurance Officer

Letshego Financial Services Botswana

Jan 2020 - Present (5 years 7 months)

Confirmed settlements and employment details, performed KYC for customers, and confirmed third-party settlements. Conducted quality checks on bank statements, omang, and payslips, utilized the Siron system for PIP customer screening, and issued settlements.

KYC Siron System Quality Assurance Data Screening Customer Service Compliance Records Management Data Entry Financial Services

Senior Care Team Leader

Derby City Council

Jul 2013 - Present (12 years 1 month)

Managed daily care home activities, including generating supplies via Oracle System and managing confidential client data using Swift System. Ensured compliance with Quality Care Commission regulations, provided excellent customer service, and maintained stakeholder relationships.

Swift Data Management Confidentiality Regulatory Compliance Customer Service Stakeholder Engagement Team Leadership Healthcare Administration

Relief Assistant Unit Manager

Derby City Council

Jan 2013 - Present (12 years 7 months)

Performed similar roles to the Senior Care Team Leader position, but on a relief basis. This included administrative tasks, report compilation, and ensuring compliance with home standards.

Administration Compliance Team Supervision Office Management Relief Management

Call Centre Supervisor

MASCOM Cellular Company

Jan 2009 - Present (16 years 7 months)

Responsible for the registration of prepaid subscribers and overall coordination of the exercise. This included records management, secretarial and administration functions, team leadership, supervision, sales of products, and customer service.

Records Management Administration Team Leadership Sales Customer Service Coordination

Scheme Loans Administrator

Barclays Bank of Botswana

Aug 2008 - Present (17 years)

Performed data capture and processed loan repayments using the Barclays integrator intranet software. Maintained good customer service between the bank and its corporate clients, and cross-sold bank products.

Loan Processing Customer Service Cross Selling Financial administration Banking Operations Relationship Management Data Entry

Secretary

Department of Wildlife and National Parks

Jan 2007 - Present (18 years 7 months)

As a secretary, participated in the implementation of sustainable development and natural resources management. Performed secretarial and administrative functions, client relations, reception, and telephone handling roles.

Administration Natural Resources Management Client Relations Records Management Office Administration Communication

Support Staff

Kalahari Conservation Society

Jan 2006 - Present (19 years 7 months)

Worked with the CEO, organizing workshops, conferences, and awareness campaigns. Prepared reports, made travel and accommodation arrangements, and scheduled appointments to educate the public on conservation.

Conference Planning Awareness Campaigns Report Preparation Travel Coordination Client Relations Administrative Support Conservation Communication

Support Staff

Botswana Red Cross

Jan 2006 - Present (19 years 7 months)

Provided support to the CEO in an initiative helping Orphans and Vulnerable Children (OVC). Assisted with organizing workshops, conferences, awareness campaigns, preparing reports, and managing travel arrangements.

Conference Planning Report Preparation Public Awareness Event Coordination Administrative Support Communication Humanitarian Aid

Peer Educator/Counselor

Salvation Army Psycho Social Support Initiative (SAPPSI)

Jan 2005 - Present (20 years 7 months)

Engaged in peer education, counseling, and voluntary work. Provided psychosocial support within the community.

Counseling Community Engagement Support Services Communication Empathy Outreach

Administrator/Volunteer Worker

University of Botswana Wildlife Conservation Society

Jan 2004 - Present (21 years 7 months)

Undertook administrative duties and volunteered for Family Welfare in the Peer Education Division. Contributed to conservation efforts and community support.

Administration Volunteer coordination Wildlife Conservation Community Organizational Skills Team Collaboration Environmental Awareness

Education

Degrees, certifications, and relevant coursework

University of Botswana

Bachelor of Arts, Humanities

Majored in English Language and Literature as well as in African Languages and Literature. This program provided a comprehensive understanding of humanities.