goddy simiyu
@goddysimiyu
I support customers, repayment operations, and data-driven service improvements across agriculture and social programs.
KenyaWhat I'm looking for
At Tupande – One Acre Fund, I handled customer repayment and product-support calls, negotiated repayment plans, maintained KYC records, and resolved issues through Zendesk. I contributed to improved repayment rates and client retention while meeting call, collections, and customer-satisfaction KPIs.
I've also supported farmer and field-agent service at Apollo Agriculture, research at Transparency International, and administrative, monitoring, and beneficiary-support work at NCPWD. I bring experience in customer service, CRM, reporting, field operations, data collection, and team leadership.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound calls to support customers on loan repayment and product inquiries. Negotiated repayment arrangements and resolved customer issues using Zendesk, achieving first-call resolution where possible.
Managed inbound calls from farmers and field agents, collecting feedback and resolving issues. Generated periodic reports and identified process gaps to enhance service delivery.
Social Work & Administrative Intern
National Council for Persons with Disabilities
Jan 2018 - Dec 2019 (1 year 11 months)
Entered and managed data in the Council's online registration and funding systems. Issued disability cards and medical assessment reports, and supported monitoring, evaluation, and training activities.
Research Assistant
Transparency International
Jan 2017 - Dec 2017 (11 months)
Collected, entered, and analyzed research data. Assisted in report writing and research documentation.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science, Economics
2013 - 2016
Grade: Second Class Honours (Lower Division)
Pursued a Bachelor of Science in Economics, graduating with Second Class Honours (Lower Division).
University of Nairobi
Certificate, Statistics
2015 - 2015
Completed training in Statistical Packages for Social Sciences (SPSS/STATA).
African Institute of Research and Development Studies
Certificate, Computer Proficiency
2013 - 2013
Earned a Computer Proficiency Certificate covering MS Word, Excel, PowerPoint, and Internet.
Butere Boys High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Grade: B-
Attained Kenya Certificate of Secondary Education (KCSE) with a mean grade of B-.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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