Open to opportunities

Penny Jones

@pennyjones

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Instructional designer and technology trainer specializing in AI-enabled learning.

United States

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What I'm looking for

I seek roles creating learner-centered, AI-enhanced training programs within collaborative organizations that value accessibility, data-driven improvement, and opportunities to scale digital learning.

I am an instructional designer and technology trainer with over 20 years of experience creating instructor-led, eLearning, and blended learning programs for legal, federal, and professional services organizations.

I design learner-centered experiences using ADDIE and SAM, and develop SCORM-compliant modules with Articulate Storyline 360, Rise, Vyond, Adobe Captivate, and LMS platforms such as Canvas and Blackboard.

I leverage AI tools including ChatGPT, Claude AI, and Gemini for prompt engineering, content generation, automation, and personalized learning; I have supported training initiatives for DHS, DOL, and TSA and improved delivery efficiency and learner outcomes.

I also produce facilitator guides, SOPs, and accessible content, manage LMS operations and QA, and coordinate cross-functional teams to deliver on-time, high-quality training that meets federal compliance and accessibility standards.

Experience

Work history, roles, and key accomplishments

Lead Instructional Designer

Windwalker Group

Feb 2022 - Aug 2025 (3 years 6 months)

Designed and developed SCORM-compliant self-paced eLearning for DHS and DOL personnel, reducing delivery time by 35% and improving accessibility while managing project timelines and QA for Section 508 compliance.

Instructional Design Rise SCORM Vyond ADDIE Claude Gemini)

Instructional Designer & Technology Trainer

ASI Government

Nov 2019 - Feb 2022 (2 years 3 months)

Converted 40+ hours of instructor-led TSA training into interactive eLearning, facilitated 700+ hours of onboarding during COVID-19, and improved program effectiveness by 25% through performance analysis.

Training Delivery Performance Analysis

Technology Trainer & Application Support Specialist

Greenberg Traurig LLP

May 2006 - May 2019 (13 years)

Led firmwide legal software deployments and training, launched mandatory training and micro-eLearning that increased virtual engagement by 30%, and managed LMS operations and compliance reporting.

Instructor Led Training LMS Change Management Active Directory User Support

Technical Trainer

Hughes Hubbard & Reed

Mar 2005 - Apr 2006 (1 year 1 month)

Delivered technical onboarding and Tier I application support, training staff on Microsoft Office and legal applications while resolving hardware, software, and network issues.

Onboarding Microsoft Office Technical Training Troubleshooting Desktop Support

Technical Support Specialist III

Swidler Berlin LLP

Jun 2001 - Mar 2005 (3 years 9 months)

Provided remote troubleshooting and case management via Remedy, supported Windows systems, Active Directory, and Exchange, and collaborated with escalation teams on advanced technical issues.

Help Desk Remedy Active Directory Exchange Remote Support Case Management