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Gloria Lyons

@glorialyons

Customer onboarding and training professional at Spectrum, who onboarded 75–90+ customers monthly and ranked in the top 5% nationally.

United States

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What I'm looking for

I’m eager to bring a training-first, hospitality-minded approach to on-property software implementations.

At Spectrum, I onboarded 75–90+ new customers each month, guiding them through options, setup, and next steps. I ranked in the top 5% nationally and exceeded monthly revenue quotas through consultative needs discovery and clear product education.

At Verizon Wireless, I traveled across a 60–120 mile territory to train and coach 75–150+ sales associates. My training and recommendation strategies lifted conversion rates by 30% and territory sales by 11%.

At Cracker Barrel Corporate, I facilitated onboarding, compliance, and procedural training across multiple restaurant locations. I achieved 100% on-time completion of mandatory recertifications and supported new-store openings by coordinating training requirements.

I’ve also managed client accounts at Laigle Business Group, exceeding annual revenue targets by 20% and reducing customer churn by 8% within six months. I’m eager to bring a training-first, hospitality-minded approach to on-property software implementations.

Experience

Work history, roles, and key accomplishments

Client Relations & Sales Representative

Spectrum

Mar 2022 - Nov 2025 (3 years 8 months)

Ranked in the top 5% nationally, exceeding monthly revenue quotas by 120-150%+ through consultative needs discovery and clear product education. Onboarded 75-90+ new customers per month and maintained accurate CRM records.

CRM Customer Onboarding Consultative Selling Product Education Issue Resolution Data Accuracy

Territory Account Representative

Laigle Business Group

Sep 2019 - Mar 2022 (2 years 6 months)

Managed an ongoing portfolio of client accounts through relationship building, proactive follow-up, and tailored recommendations. Exceeded annual revenue targets by 20% and reduced customer churn by 8% within six months.

CRM Account Management Relationship Building Follow up Customer Retention

Retail Training & Merchandising Specialist

Verizon Wireless

Nov 2019 - Feb 2022 (2 years 3 months)

Trained and coached 75-150+ sales associates across a 60-120 mile territory, adapting sessions to each team's experience level. Built training strategies that lifted conversion rates 30% and territory sales 11%.

Training Coaching Merchandising Sales Enablement Performance Improvement Territory Management

Employment Training Coordinator

Cracker Barrel Corporate

Feb 2015 - May 2019 (4 years 3 months)

Facilitated onboarding, compliance, and procedural training across multiple restaurant locations, achieving 100% on-time completion of mandatory recertifications. Managed recurring training cycles and documentation.

Training Onboarding Compliance Documentation Project Coordination