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Gloria Gumede

@gloriagumede

Customer-focused financial advisor and administrative professional with strong interpersonal skills.

South Africa
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What I'm looking for

I’m seeking a role in a growth-oriented company where I can apply my client advisory and administrative skills, contribute to team success, and continue professional development.

I am a customer-focused financial advisor and administrative professional with hands-on experience in client service, sales, and front-desk operations. I combine strong communication skills with attention to detail to deliver high-quality service and support.

In my current role as a Financial Advisor at Metropolitan (MM Holdings) I assess clients' financial situations, create personalized plans, and advise on retirement, tax, and estate planning while maintaining strong client relationships.

Previously I worked in automotive administration at McCarthy Inyanga Motors and as a receptionist at Shepstone and Wylie Attorneys, gaining experience in switchboard operation, licensing tasks, filing, scheduling, and general office management.

I hold an N6 in Business Management from Umfolozi TVET College and a National Senior Certificate. I’m motivated to join a growth-oriented organization where I can apply my skills, continue learning, and contribute to team success.

Experience

Work history, roles, and key accomplishments

SA

Receptionist

Shepstone and Wylie Attorneys

Jan 2020 - Dec 2021 (1 year 11 months)

Managed front desk operations, greeted clients, handled calls and queries, scheduled appointments, managed petty cash and filing with Metro Files to ensure organized office support.

WD

Call Centre Agent

Worker's Life Direct

Jan 2017 - Dec 2019 (2 years 11 months)

Handled inbound and outbound customer inquiries, met sales and service targets, processed orders and complaints, and maintained accurate customer records.

Education

Degrees, certifications, and relevant coursework

Umfolozi TVET College (Isithebe Campus) logoUC

Umfolozi TVET College (Isithebe Campus)

N6 Certificate, Business Management

2015 - 2016

Completed Business Management N6 coursework at Umfolozi TVET College.

KS

King Zwelithini High School

National Senior Certificate, General/High School

Completed the National Senior Certificate (Grade 12).

Tech stack

Software and tools used professionally

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Gloria Gumede - Financial Advisor - Metropolitan MM Holdings | Himalayas