Gloria Castanon
@gloriacastanon
I am a bilingual CNA and retail banker delivering empathetic, customer-focused service.
United StatesWhat I'm looking for
I am a bilingual Certified Nursing Assistant (CNA) and retail banker with hands-on experience in caregiving, customer service, and banking operations. I have worked in healthcare, retail, and financial services since 2018 and transitioned into banking in 2021.
At JCPenney I earned recognition as the #1 cashier in the store, #2 in the district and #8 in the company for credit application performance; at Woodforest National Bank I focus on consumer relationships and business loan applications.
I hold CNA, CPR, and HIPAA certifications and I am fluent in English and Spanish. I bring empathy, attention to detail, and a strong work ethic to roles that require both compassionate care and reliable financial service.
Experience
Work history, roles, and key accomplishments
Retail Banker
Woodforest National Bank
Aug 2021 - Present (4 years 10 months)
Managed consumer relationships and processed business and consumer loan applications, excelling in new-account growth and credit application throughput.
Caregiver/CNA
Home Helpers Home Care North Houston
Aug 2020 - Jun 2021 (10 months)
Provided certified nursing assistance and personal care to clients, managed activities of daily living, and maintained HIPAA-compliant documentation.
Team Member
Whataburger
Oct 2018 - Dec 2019 (1 year 2 months)
Provided customer service and supported restaurant operations as a team member, maintaining order accuracy and service standards during peak shifts.
Cashier
JCPenney
Achieved #1 store, #2 district, and #8 company ranking for credit application conversions while delivering high-volume cashiering and customer service.
Education
Degrees, certifications, and relevant coursework
Willis High School
High School Diploma, Certified Nursing Assistant
2016 - 2020
Completed high school with CNA coursework and obtained CNA certification from August 2016 to June 2020.
Lone Star College Montgomery
Attended Lone Star College Montgomery; coursework and dates not specified.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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