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Glen Heaysman

@glenheaysman

Strategic and experienced information governance leader with over two decades of success across higher education, state and local government.

Australia

Message

At Flinders University, I develop information governance policies and frameworks while transitioning records and information management from manual workflows to digital service delivery.

I maintain and develop the University’s corporate EDRMS, including systems and tools that support access, storage, retention and disposal of information assets. I also contribute to a CAUL/ARDC working group improving research data lifecycle management across Australian and New Zealand universities.

At the Department for Education, I led a multidisciplinary team of ten across EDRMS management, records and archives, and business improvement. I developed and implemented information management policies and strategies and oversaw department-wide information disposal advice and services.

At the City of Charles Sturt, I led a team of six and managed upgrades to Council’s EDRMS, enterprise information management planning, and records compliance. Earlier, as a Business Support Officer, I supported IT across 15 locations and re-engineered workflow processes using lean thinking principles.

Experience

Work history, roles, and key accomplishments

Current

Library Specialist (Data Governance)

Current

Flinders University

Apr 2023 - Present (3 years 6 months)

Developed policy, framework, and strategic plans for records and information management, transitioning digital service delivery and providing expert advice on compliance. Maintained and upgraded the corporate EDRMS and led multiple collaborative working groups.

Data Governance Policy Development Electronic Document Records Management System (EDRMS)Microsoft 365 Records Management Compliance Digital Transformation Stakeholder Engagement SharePoint Research Data Management

Team Leader, Information Management

Department for Education

Jun 2020 - Apr 2023 (2 years 10 months)

Led a multidisciplinary team of ten staff in EDRMS system and process management, developed and implemented information management policies and strategies, and oversaw information disposal activities. Provided high-level consultation and expert advice to stakeholders.

Team Leadership Information Management Policy Development Electronic Document Records Management System (EDRMS)Records Management Business Process Improvement Stakeholder Engagement Training Vendor Management

Team Leader Information Management

City of Charles Sturt

Mar 2008 - Jan 2020 (11 years 10 months)

Led and developed a team of six staff, managed the Information Management budget, and oversaw the administration and upgrades of the Council's EDRMS. Ensured compliance with State Records and Freedom of Information Acts and delivered records management training.

Team Leadership Information Management Electronic Document Records Management System (EDRMS)Budget Management Compliance Policy Development Training Project Management Stakeholder Engagement

Business Support Officer

City of Charles Sturt

Aug 1997 - Mar 2008 (10 years 7 months)

Re-engineered workflow processes using lean thinking principles, provided IT hardware, software, and network support across 15 locations, and handled statistical compilation and reporting. Managed email and network server administration and contributed to budgeting and business planning.

Lean IT Support Network Administration Statistical Analysis Budgeting Business Planning

Education

Degrees, certifications, and relevant coursework

Charles Sturt University

Graduate Certificate in Commerce, Commerce

Studied a sub-set of a Masters of Business Administration (MBA) course to gain a theoretical understanding of key management concepts, including management theory, managing change, human resource management, and marketing.

Real Estate Institute of South Australia

Diploma in Property (Agency Management), Property (Agency Management)

Completed studies enabling the start of a small business and providing formal training in managing staff, performance management, recruitment, and other skills used over a 10-year period.

Information Technology Infrastructure Library

ITIL Certified, Information Technology Infrastructure Library

Explored the ITIL framework, gaining beneficial skills in IT service strategy, design, transition, operation, and continuous improvement.

Project Management Book of Knowledge

PMBok Trained, Project Management

Completed PMBok training, providing a solid framework for scoping, resourcing, and leading various projects, with an Agile approach applied to the existing skillset.