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Glei Diaz

@gleidiaz

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Digital marketing specialist with expertise in campaign optimization.

Philippines

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What I'm looking for

I am looking for a dynamic role that allows me to utilize my digital marketing skills while fostering a collaborative and innovative company culture.

I am a dedicated Digital Marketing Specialist with a strong background in technical support and campaign management. Currently, I work as a Digital Media Senior Associate at Google Operation Center, where I troubleshoot and resolve technical issues related to DV360, ensuring that campaigns run smoothly and effectively. My role involves collaborating with advertisers to develop strategies that optimize campaign performance, utilizing analytics tools to generate insights and recommendations.

With experience in recruitment and customer service, I have honed my communication and organizational skills, allowing me to manage multiple tasks efficiently. I am passionate about staying updated with the latest digital marketing trends and tools, which enables me to provide the best support to my clients and colleagues. My goal is to leverage my skills in a challenging environment where I can contribute to impactful marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Digital Media Senior Associate - DV360

Current

Google Operation Center

Oct 2022 - Present (2 years 9 months)

Acted as a primary point of contact for troubleshooting and resolving technical issues related to DV360, assisting internal teams and clients with problem resolution and tracking solutions. Provided comprehensive support across various platforms including chat, email, and phone, specifically for Display & Video 360, Campaign Manager 360, and Google Ads.

DV360)Google Ads Technical Support Campaign Optimization Data Analysis Troubleshooting Client Communication Reporting Analytics

Hiring Recruiter

Faneuil

May 2022 - Present (3 years 2 months)

Collaborated with department managers to define and compile consistent hiring requirements for open positions. Attracted suitable candidates through various channels including databases, Applicant Tracking Systems (ATS), and social media platforms.

Recruitment ATS Interviewing Negotiation Candidate Sourcing Talent Acquisition Communication Human Resources

Technical Support Representative – iiNet Support

TPG – Orchid Cybertech Services Inc.

Dec 2021 - Present (3 years 7 months)

Resolved network issues and identified hardware and software solutions, primarily focusing on internet and mobile-related problems. Diagnosed faults and created repair tickets for government-associated technicians assigned to NBN.

Customer Support Mobile Issues Ticketing Systems Procedural Documentation Case Management

Technical Support Representative – AT&T

Alorica

Oct 2020 - Present (4 years 9 months)

Handled customer technical support cases via phone, resolving issues related to network interruptions. Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, and VOIP.

Technical Support Customer Service VoIP

Customer Service Representative

TaskUs

Aug 2018 - Present (6 years 11 months)

Managed a high volume of incoming phone calls, assisting both riders and customers with order-related issues. Provided accurate and complete information using appropriate methods and tools, and handled customer complaints by offering solutions and alternatives.

Customer Service Communication Skills Problem Solving Customer Engagement Data Entry Support Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Philippine Christian University

Bachelor of Science, Computer Engineering

2016 - 2021

Studied Computer Engineering at Philippine Christian University, focusing on the principles of computing hardware and software. Gained foundational knowledge in designing, developing, and maintaining computer systems.