Open to opportunities

Gülşah Özmen

@glahzmen

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Sales and customer service specialist driving growth through client relationships and data-led strategy.

United Arab Emirates

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What I'm looking for

I seek a dynamic role where I can drive sales growth and build client partnerships, using data-driven marketing and strong customer service in a collaborative team-focused culture.

I am a results-driven sales and customer service specialist with seven years' experience across education and corporate environments, consistently exceeding sales targets and developing successful marketing campaigns. I build strong client relationships, negotiate partnerships, and use market research and data analysis to identify growth opportunities.

I have hands-on experience in payroll reporting and HR processes, plus public relations and communications work from earlier roles in media and retail. I bring strong problem-solving, time-management, and interpersonal skills, and I seek to leverage my cross-functional experience to drive business growth in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

English Way Language School

Apr 2022 - Present (3 years 6 months)

Increased student recruitment from the Turkish market by building partnerships with Turkish education agencies and negotiating cooperation agreements, consistently achieving and exceeding sales targets.

Sales Partner Management Negotiation Market Analysis Student Recruitment Customer Relationship Management Sales Target Achievement

Sales Specialist

ES ENGLISH Language School

Aug 2022 - Apr 2023 (8 months)

Met and exceeded sales targets for English language courses by developing client relationships, conducting market research, and using data analysis to identify new sales opportunities.

Sales Customer Service Negotiation Market Research Data Analysis Lead Generation Closing

Marketing & Sales Specialist

Agaoglu Groups of Companies

Jan 2020 - Apr 2022 (2 years 3 months)

Drove marketing campaigns and sales initiatives through market research, creation of marketing materials, and cross-functional collaboration, using data to refine strategies and increase brand exposure.

Marketing Strategy Market Research Content Creation Social Media Sales Data Analysis Cross Functional Collaboration

Reporting & Payroll Specialist

Agaoglu Groups of Companies

Jul 2020 - Jan 2021 (6 months)

Prepared and processed bi-weekly payroll and month-end journal entries, partnered with HR to ensure accurate salary budgeting, and analyzed payroll data to optimize processes.

Payroll Administration Reporting Journal Entries Budgeting Data Analysis Process Improvement

PR & HR Specialist

Vakko

Jan 2018 - Jan 2019 (1 year)

Coordinated events and HR activities, trained staff in development and administrative areas, and analyzed payroll data using SAP SuccessFactors to improve efficiency and employee relations.

Public Relations HR Processes Employee Relations Training Payroll Analysis SAP SuccessFactors Event Coordination

Journalist Intern

Grand National Assembly of Turkey

Jan 2014 - Jan 2015 (1 year)

Assisted senior journalists with research, writing, and on-location reporting, contributing to articles and multimedia content while supporting newsroom editorial processes.

Research Reporting Writing Interviewing Newsroom Collaboration

Education

Degrees, certifications, and relevant coursework

Istanbul Aydın University

Bachelor of Science, Political Science and International Relations

2016 - 2021

Completed a Bachelor of Science in Political Science and International Relations with coursework focused on political theory, international affairs, and research methods.