Cherry Lou Corpuz
@cherryloucorpuz
Experienced BPO professional dedicated to service quality and leadership.
What I'm looking for
With over nine years of extensive experience in the BPO industry, I am committed to upholding high standards of service quality and operational efficiency. My journey has equipped me with a diverse skill set, ranging from customer care to administrative roles, all while fostering effective leadership.
I have worked in various capacities, including Sales Representative, Accounts & Sales, and Customer Care Specialist, primarily in fast-paced environments. My dedication to continuous improvement drives me to contribute to organizational success while advancing my skills in a performance-driven and growth-oriented setting.
Experience
Work history, roles, and key accomplishments
Sales Representative
Exhibitions 1020 LLC
Nov 2024 - Present (8 months)
Served as a Sales Representative, contributing to sales efforts. Engaged with clients to promote exhibition services.
Accounts & Sales
iShip Seaway Freight Forwarder
Sep 2024 - Present (10 months)
Managed accounts and sales activities for the US back office. Handled logistics-related tasks and client interactions.
Admin / Receptionist
SOLEM Ambalaj San.
Jan 2021 - Present (4 years 6 months)
Functioned as an Admin/Receptionist, overseeing administrative tasks and managing the reception area. Provided support for daily operations.
Front Desk/Customer Care Specialist
Bektas Hotel Deluxe & Spa
Jan 2019 - Present (6 years 6 months)
Worked as a Front Desk/Customer Care Specialist, handling guest inquiries and providing customer service. Managed front desk operations.
English Teacher
Amerikan Kultur Language School
Jan 2016 - Present (9 years 6 months)
Taught English to students, developing lesson plans and assessing progress. Utilized various teaching methodologies.
English Teacher
English Time Language School
Jan 2014 - Present (11 years 6 months)
Instructed students in the English language, creating engaging learning environments. Evaluated student performance and provided feedback.
English Teacher
Dusler Satosu Kindergarten School
Jan 2012 - Present (13 years 6 months)
Taught English to kindergarten-aged children, focusing on foundational language skills. Developed age-appropriate teaching materials.
Customer Care Representative
Startek International Ltd.
Jan 2010 - Present (15 years 6 months)
Served as a Customer Care Representative, handling customer inquiries and resolving issues. Provided support via phone and other channels.
Customer Care Representative
SVI & Winsource Solutions
Jan 2003 - Present (22 years 6 months)
Worked as a Customer Care Representative, assisting customers with their needs and concerns. Maintained high standards of service quality.
Admin cum Data Encoder
Flavours and Spices
Jan 1996 - Present (29 years 6 months)
Functioned as an Admin cum Data Encoder in the Accounting Department. Performed administrative tasks and data entry.
Education
Degrees, certifications, and relevant coursework
Unknown
Master TEFL and TESOL Course, Teaching English as a Foreign Language
2019 - 2019
Grade: A
Completed a 150-hour Master TEFL and TESOL Course. Achieved a grade of "A" upon completion.
AMACLC
Graduate, Computer System and Design Programming
1994 - 1996
Completed a program in Computer System and Design Programming.
Availability
Location
Authorized to work in
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