gladys parks
@gladysparks
Seasoned Nurse and Certified Scrum Master with extensive healthcare experience.
United StatesWhat I'm looking for
As a seasoned Nurse with a Bachelor’s of Science in Nursing and a Certified Scrum Master Professional, I bring over 13 years of diverse experience in nursing and customer-facing roles. My career has been marked by a commitment to excellence in patient care and operational efficiency. I have successfully mentored and managed teams of over 30 individuals in both hospital and office environments, implementing improvement processes that have significantly enhanced team efficiency and customer satisfaction ratings.
In my current role as a Transitional Care Manager at Bayada Home Health Care, I facilitate smooth transitions for patients between various care settings, ensuring continuity of care and preventing readmissions. My strong communication and interpersonal skills have allowed me to build trusting relationships with case managers, physicians, and healthcare providers, leading to a proven track record of exceeding monthly quotas by over 7%. I am passionate about advocating for patients' needs and ensuring they receive timely and appropriate care, which I believe is fundamental to successful healthcare delivery.
Throughout my career, I have developed expertise in clinical settings, particularly in discharge planning and case management. My ability to create individualized care plans and coordinate services has been instrumental in improving patient outcomes. I am dedicated to continuous learning and professional development, and I strive to foster an environment of collaboration and communication among healthcare professionals to enhance patient care.
Experience
Work history, roles, and key accomplishments
Transitional Care Manager
Bayada Home Health Care
Jan 2025 - Present (6 months)
Facilitated smooth transitions for patients between care settings, ensuring continuity and preventing readmissions. Exceeded monthly quotas by over 7% on average, achieving record numbers since 2019 within three months.
Patient Care Manager
Centerwell Home Health Care
Apr 2024 - Dec 2024 (8 months)
Served as the primary contact for patients, providers, and staff regarding referrals, medical services, and scheduling. Managed a team of 40 clinicians and a master calendar for over 450 patients.
Patient Services Manager
Amedysis Home Health Care
Jun 2022 - Apr 2024 (1 year 10 months)
Managed clinicians and enforced company policies to ensure quality patient care. Led the team in exceeding monthly admission goals for Medicare patients and improved daily processes, leading to office branch growth.
Private Duty Nurse
Self Employed
May 2016 - May 2022 (6 years)
Professionally managed multiple patients' care, maintaining high customer satisfaction and increasing business. Provided daily nursing care for diverse patients, including those with strokes, dementia, and disabilities.
Nurse Account Manager
Dr. Henry Plastic Surgery
Jan 2012 - May 2016 (4 years 4 months)
Developed and implemented strategic marketing plans to optimize sales and profit for clinics using CRM. Led market research and analysis activities, and increased sales revenue in cosmetic product lines.
Medical Surgical Nurse Manager
Central Luzon Doctors Hospital
Sep 2010 - Jan 2012 (1 year 4 months)
Practiced as a surgical nurse, providing highly skilled and multifaceted patient care in a critical care environment. Developed an environment of mutual trust and respect with patients, families, and staff to ensure open communication.
Education
Degrees, certifications, and relevant coursework
Scrum Alliance
Certified Scrum Master, Scrum Master
Obtained certification as a Scrum Master, demonstrating expertise in agile project management methodologies and frameworks.
Central Luzon Doctors Hospital Educational Institution
Bachelor’s of Science in Nursing, Nursing
Completed a comprehensive nursing program, gaining foundational knowledge and practical skills in patient care, health assessment, and medical procedures.
College of the Holy Spirit of Tarlac
High School Diploma, General Studies
Completed secondary education, fulfilling all requirements for graduation.
Availability
Location
United StatesAuthorized to work in
Job categories
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