Janice Rodriguez

Responsible for oversight of day-to-day operations of the workers' compensation unit, including developing and revising policies and procedures annually. Conducted monthly and quarterly audits to ensure contractual requirements were met and provided support and guidance to a team of over 65 Registered Nurses and 30 Support staff roles.

Assisted the Program Manager in overseeing daily operations of the workers' compensation unit and a 24/7 call center, ensuring proper staffing. Provided support to a team of 5 Registered Nurse Supervisors, 65 Registered Nurses, and 30 support staff roles, and managed staff leave of absence documentation.

Oversaw a team of 12 Registered Nurses and 3 support staff members. Handled and supervised all training of new staff on the unit.

Managed a caseload of 50 medical, lost time, and complex claims. Assisted the Nurse Case Manager Supervisor with daily staffing, monthly audits, and reports.

Utilized clinical assessment skills to ascertain pertinent information from injured workers to facilitate appropriate care and clinically evaluate recovery needs. Facilitated communication between employees, employers, adjusters, and medical service providers while managing a caseload of 90-150 diverse claims in a 24/7 call center.

Consulted and coordinated with healthcare team members to assess, plan, implement, and evaluate patient care plans. Prepared patients for examinations or treatments, and monitored, recorded, and reported symptoms or changes in patient conditions.

Completed an Associate in Science and Arts degree with a focus on Registered Nursing. Developed essential nursing skills and knowledge for patient care.