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Giulliana Saenz

@giullianasaenz

SAP e analista finanziaria con esperienza in reportistica, ottimizzazione processi e community management per clienti e brand.

Italy

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What I'm looking for

Cerco un ruolo dove unire analisi e precisione: ottimizzare processi con SAP e reportistica, migliorare la qualità operativa e supportare clienti/utenti. Mi interessa lavorare in team collaborativi, con spazio per crescita e gestione dati.

Sono un’analista SAP e finanziaria con una formazione in “Amministrazione e Commercio Internazionale” e una specializzazione come “Consulente SAP” focalizzata sull’implementazione e gestione dei moduli SAP per ottimizzare i processi aziendali. Porto un approccio metodico alla gestione dei dati e una forte attenzione alla qualità, anche quando lavoro su flussi complessi o su attività operative ad alta precisione.

Nel mio percorso ho ottimizzato flussi informativi e reportistica con SAP HR (organico, progetti e dati sensibili), curando la gestione del database SAP, la creazione utenti e la digitalizzazione delle buste paga. In parallelo ho gestito costi, flussi di cassa e riconciliazioni bancarie, verificato la legittimità documentale delle fatture e coordinato la rendicontazione; più recentemente ho rafforzato l’assistenza clienti e il customer care attraverso community management e monitoraggio delle piattaforme social, con focus su posizionamento del brand e soddisfazione dell’utente.

Experience

Work history, roles, and key accomplishments

Customer Care & Community

Inversioni FAMMEDBO

May 2023 - Jan 2024 (8 months)

Managed community interactions and digital customer support channels to improve customer assistance and brand positioning. Monitored social platforms to increase user satisfaction.

Community Management Customer Care Social Media Monitoring Digital Customer Support Positioning Customer Satisfaction Online Community Engagement

Financial Analyst

Lucha Partners S.A.

Jan 2021 - Jan 2022 (1 year)

Managed and monitored costs, cash flows, and bank reconciliations, ensuring accurate financial reporting. Verified invoice documentation and supported branch reporting and administrative inputs for general accounting.

Financial Analysis Cost Management Bank Reconciliation Reconciliations

HR Analyst & SAP

Group Techint

May 2019 - Mar 2020 (10 months)

Optimized internal information flows through detailed reporting on headcount, projects, and sensitive employee data using SAP HR modules. Managed SAP HR user access and supported HR and payroll administration, including contract and resignation processing and system updates.

SAP HR HR & Administration SAP User Management Excel reporting Contract Management Resignation Processing

Administrative Assistant

Banco Galicia

Sep 2018 - Dec 2018 (3 months)

Provided operational and sales support for improving branch performance. Resolved customer complaints and handled customer requests and documentation for onboarding new clients while maintaining high service quality.

Administrative Support Complaint Handling Sales Support Client Onboarding Documentation Management Service quality Operational Coordination

Customer Experience Rep

Mercado Libre S.A.

Mar 2018 - Mar 2018 (0 months)

Assisted customers throughout the buying and selling process on the platform and proactively resolved technical issues. Measured customer satisfaction to support continuous service improvements.

Customer Support E commerce Support Buying & Selling Guidance Technical Support Customer Satisfaction Platform Support