giuliano lui

With over six years of experience in customer support, virtual assistance, and call center management, I have honed my skills in providing exceptional service and support to clients. My background in humanities, particularly in the tourism sector, has equipped me with a unique perspective on customer needs and expectations. I excel in problem-solving and am highly organized, ensuring that I deliver personalized support that meets and exceeds customer expectations.

In my recent role as a Customer Care Agent at CLBS Ltd. in Chiang Mai, I managed outbound calls, resolved complaints, and handled various customer inquiries. My previous experience as a Hotel Director allowed me to implement marketing strategies that significantly boosted revenue. I am also well-versed in human resource management, having trained and developed staff across different operational sectors. My commitment to excellence and my ability to adapt to diverse environments make me a valuable asset to any team.