Crispin Musyoka

Evaluated AI-generated text for relevance, clarity, tone, and factual accuracy in alignment with detailed project guidelines. Conducted prompt testing, ranking, and rewriting tasks to help fine-tune large language models (LLMs) such as those used in chatbots and instructional AIs.

Proofread and edited academic papers, business reports, resumes, blogs, and web content with a focus on clarity, grammar, and tone consistency. Specialized in working with ESL clients, improving linguistic expression without losing original meaning.

Provided Tier 1 & Tier 2 IT support across departments, solving hardware/software issues and ensuring network uptime. Trained non-technical staff on common IT practices and tools, improving digital literacy in the workplace.

Handled high-volume customer inquiries via phone, chat, and email, consistently maintaining a 90%+ customer satisfaction rating. Used de-escalation and problem-solving techniques to resolve complaints and ensure client retention.

Grade: 3.5

Activities and societies: Active member of Student Counseling Forum and Peer Mentorship Group; participated in online learning communities and discussion groups related to psychology and ethics in technology.

Currently pursuing a degree focused on human behavior, communication, and ethical reasoning—foundational to my work in AI alignment, content moderation, and training LLMs to better understand human context.