Open to opportunities

Githesh Pillai

@githeshpillai

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Client relations and training leader driving learner success, sales growth and team performance.

India

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What I'm looking for

I am looking for a role in L&D, training coordination or client relations where I can lead teams, grow admissions/sales, design impactful programs, and advance student outcomes in a collaborative, growth-oriented organization.

I am a client-relations and learning & development professional with extensive experience leading branch operations, sales targets, and training programs across IELTS/PTE/OET and vocational disciplines. I have managed teams, hired and coached trainers, designed curriculum, and delivered measurable improvements in student outcomes while expanding admissions through webinars and marketing strategies.

My background spans academic coordination, overseas education counseling, and manpower supervision for large projects, with achievements including an International Certified Career Coach credential and multiple pedagogical certifications. I seek roles where I can apply my interpersonal, leadership, and marketing skills to grow teams and improve learner success.

Experience

Work history, roles, and key accomplishments

Current

Branch Head / Department Head

Current

Eurasian Institute of Management

Jan 2022 - Present (3 years 9 months)

Managed branch operations and a team, oversaw sales targets and marketing strategies, and ran IELTS/PTE/Duolingo and communication training programs that improved student outcomes. Hired and trained language instructors and managed the language department.

Branch Management Sales Targets Marketing Strategy IELTS PTE Duolingo Training Curriculum Development Communication Skills

Time Management Trainer

Self Employed

Jan 2020 - Jan 2022 (2 years)

Delivered online training for IELTS, PTE, Duolingo and OET and provided migration and course guidance for study abroad applicants. Designed skill-based, need-focused learning experiences to help students meet target scores.

IELTS Coaching Duolingo OET Course Selection

Academic Coordinator / Trainer

SantaMonica Study Abroad Pvt Ltd

Jan 2018 - Jan 2020 (2 years)

Built the academic division as the first employee, prepared study materials, assessed students' CEFR levels, and conducted webinars and workshops to increase admissions and ensure improved test scores.

Curriculum Development CEFR Assessment Faculty Hiring Test Preparation

Supervisor

Gulf Energy Technology and Projects

Jan 2014 - Jan 2017 (3 years)

Allocated manpower to sites, prepared payroll from client timesheets, recruited skilled staff across Asia, coordinated client requirements, and reduced attrition through employee rapport, supporting contracts with major Qatari companies.

Manpower Allocation Recruitment Payroll Processing Vendor Management

Customer Support Executive / Coach

Sutherland Global Services

Jan 2006 - Jan 2009 (3 years)

Handled customer service and upselling on inbound calls, ensured customer satisfaction, and trained new hires in communication, voice and accent techniques to improve service quality.