Gitanjali Sharma
@gitanjalisharma
I coordinate IT service delivery, improve SLA compliance, and maintain accurate operational reporting for enterprise accounts.
IndiaWhat I'm looking for
At HCLTech on the Xerox account, I coordinate IT service delivery for EMEA clients including Otis, Raytheon, Carrier, and Chubb Fire & Security. I maintain 95%+ monthly DKA compliance, 98%+ data accuracy across SAP and XSM, and 98–100% invoice validation accuracy.
Previously, I managed 20+ client accounts at University Living India with 100% client retention and improved operational efficiency by 15%. I also bring student counseling, business development, stakeholder coordination, incident management, and Excel dashboard reporting experience while pursuing an MBA in Project Management.
Experience
Work history, roles, and key accomplishments
Managed service delivery operations for key EMEA accounts, ensuring SLA compliance and timely operational support. Achieved 95%+ monthly DKA compliance and maintained 98%+ data accuracy across SAP and XSM.
Education
Degrees, certifications, and relevant coursework
NMIMS
Master of Business Administration, Project Management
2025 -
Pursuing a Master of Business Administration in Project Management.
Chandigarh University
Bachelor of Business Administration, Business Administration
2020 - 2023
Completed a Bachelor of Business Administration degree.
CBSE
Intermediate, Commerce
Grade: 85%
Completed Intermediate (Commerce) with 85%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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