Girlie Gomba
@girliegee
Hard working, motivated and dedicated human being
ZimbabweWhat I'm looking for
As a highly motivated and dedicated individual with a passion for delivering exceptional customer service, I have honed my skills in the hospitality industry through various roles. With a strong background in front office management, I excel in creating an operating environment that assures consistent guest satisfaction. My expertise lies in monitoring performance, maintaining product and service quality standards, and developing accurate financial objectives.
Throughout my career, I have demonstrated strong organizational and time management skills, with the ability to work in fast-paced environments and adapt to changing priorities. My proficiency in Microsoft Office, particularly Word and Excel, has enabled me to effectively prepare financial reports and maintain accurate records.
I am a creative problem solver with excellent communication skills, able to work effectively with guests, employees, and management. My achievements include being awarded Employee of the Year 2020 at Rhodes Nyanga Hotel.
Experience
Front of House and Conference Manager
Brondesbury Park Hotel
Sep 2022 - Present (1 year 9 months)
Managed front of house and conference departments, ensuring consistent guest satisfaction and product quality standards. Developed financial objectives, prepared reports, and maintained a proactive human resource function.
Receptionist
Rhodes Nyanga Hotel
Apr 2019 - Nov 2021 (2 years 7 months)
Welcomed guests, managed online reservations, and performed cashiering tasks. Coordinated with other departments to ensure guest satisfaction.
Front of House Administrator
Datz Garden Manor
Jun 2022 - Sep 2022 (3 months)
Welcomed guests, performed cashiering tasks, and responded to client inquiries. Supervised staff members and handled in-house communication.
Graduate Trainee
Rhodes Nyanga Hotel
Sep 2018 - Jan 2019 (4 months)
Trained in various departments, including front of house, restaurant, kitchen, bar, and housekeeping.
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