I am a virtual assistant with over 3 years of experience in administration tasks, including organizing appointments, planning events, email management, and preparing meeting notes. I have a proven track record of handling regular correspondence and reports for multiple clients, presenting weekly expenditure statistics, and providing excellent customer service.
In my previous role as a Virtual Assistant at Shifty Solutions from October 2020 to November 2023, I answered phone calls, responded to messages, and consolidated spreadsheets and reports, resulting in increased efficiency and cost savings for the company. I also verified and corrected discrepancies in patent data, improving data accuracy by 25% within 2 months. Additionally, I upheld established protocols and style guidelines to safeguard company privacy and confidential information.
During my time at Sims Recruitment UK as a Remote Telesales representative in February 2023, I researched target audiences, created prospect lists, and formulated informative audio presentations to provide valuable information to prospective clients. I managed about 20 calls a day, resolving 85% of issues during the first call.
As a Sales Representative at Frosty Mae Zimbabwe from August 2021 to November 2023, I played a key role in decreasing the return rate by 20% and increasing revenue by 15% through upselling and cross-selling products. I also coordinated logistics for local trade shows, attracting over 1000 attendees per event.
I hold a degree in Project Management from the University of Zimbabwe.
