Giovanna Pezzoni
@giovannapezzoni
I drive scalable Web3 communities with fast, human customer support.
BrazilWhat I'm looking for
I’m a Web3 Community Manager and Customer Support specialist with 4+ years building, supporting, and growing global crypto communities from thousands to hundreds of thousands of members. I’m known for fast, high-quality support with very short response times, and for leading communication through token launches and quest campaigns while keeping communities safe from spam and scams.
I turn communities into growth engines—driving engagement, retention, and product adoption—while staying clear and responsive in support. With a Human Resources background, I bring deeper insight into motivation and group dynamics, helping me run communities that are active, scalable, and sustainable.
Experience
Work history, roles, and key accomplishments
Web3 Customer Support
Supernova.xyz
Dec 2025 - Present (6 months)
Provided front-line support for a DeFi platform across multiple channels, resolving wallet interactions and troubleshooting ecosystem navigation with fast response times. Surfaced recurring issues and user feedback to internal teams to inform product and UX improvements.
Community Manager & Support
Blackhole.xyz
Jun 2025 - Present (1 year)
Drove day-to-day community support across Discord and social with very short response times, keeping the space organized, active, and protected from spam and scams. Managed protocol Q&A and feature explainers, ran support engagement campaigns, and handled moderation while collecting feedback to improve the user experience.
Community Manager
FlamaTech
Nov 2021 - Present (4 years 7 months)
Managed community operations focused on growth, engagement, and retention across digital channels.
Telegram Customer Support
SuperVerse
Oct 2024 - Jan 2026 (1 year 3 months)
Delivered fast, reliable support to a large global Web3 community on Telegram, guiding users through features, wallet interactions, and ecosystem participation. Bridged community needs and internal teams to resolve issues and improve satisfaction and retention.
Web3 Customer Support
Bounce Finance
Aug 2024 - May 2025 (9 months)
Resolved high volumes of user inquiries across multiple channels with quick turnaround and a professional tone for a project with a 100K+ audience. Led Web3 and DeFi user education to support community growth and retention.
Community Manager
Bitune
Nov 2021 - May 2025 (3 years 6 months)
Served as a key community lead through the project’s rebranding, keeping a Bitcoin-focused audience informed and engaged across Discord, Telegram, and social during a sensitive transition. Owned day-to-day community support and education, relaying user insights to internal teams to improve UX and satisfaction.
Web3 Community Manager
Xai Games
Dec 2023 - Mar 2025 (1 year 3 months)
Supported a 230K+ member Discord and Telegram community and helped run the multi-month Xai Vanguard/Odyssey Galxe quest with NFT minting. The campaign reached 500K+ connected wallets and 20K+ quest participants; also led responsive ticket support, onboarding, moderation, engagement, and spam/scam prevention.
Token Launch Community Manager
Thorstarter
Nov 2021 - Nov 2023 (2 years)
Acted as sole community manager for a 38K+ member community across 10+ token launches, attracting new holders and educating the community throughout product updates. Owned end-to-end Telegram and Discord launch communication, onboarding, fast support, and spam/scam prevention.
Education
Degrees, certifications, and relevant coursework
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
Higher Technology Degree (CST), Human Resources Management
2020 - 2023
Completed a Higher Technology Degree (CST) in Human Resources Management at IFSP from 2020 to 2023.
Availability
Location
BrazilAuthorized to work in
Job categories
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