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Giorgi Shiukashvili

@giorgishiukashvili

Customer Process Expert and Team Lead at Majorel Georgia, resolving customer issues and processing refunds.

At Majorel Georgia ( Teleperformance ), I worked as a Customer Process Expert and Team Lead, communicating with customers and resolving issues. I changed orders and processed refunds.

As a German-English speaking customer service agent at CMAssistance for older people, I supported customers in both languages.

At Tbilisi State Medical University, I’m studying Medicine and have been involved in the Department of General Surgery. I’ve organized projects and conferences featuring renowned doctors and spoken at a General Surgery Conference.

Experience

Work history, roles, and key accomplishments

Customer Process Expert and Team Lead

Majorel Georgia (Teleperformance)

Sep 2022 - Jan 2025 (2 years 4 months)

Communicated with customers to resolve issues quickly and effectively, including changing orders and processing refunds. Served as a German-English speaking customer service agent.

Customer Service Communication Skills Problem Solving Order Management Refund Processing German English

Waiter

Radisson Collection Hotel Tsinandali

May 2021 - Oct 2021 (5 months)

Worked as a waiter, providing service to many guests.

Customer Service Hospitality Communication Skills

Graphic Designer

Unknown

Worked as a graphic designer using Adobe Photoshop and Illustrator.

Photoshop Adobe Illustrator

Education

Degrees, certifications, and relevant coursework

Tbilisi State Medical University

MD, Medicine

2020 -

Grade: 3.26

Activities and societies: Active member of the student council; organizer of projects and conferences; involvement in the Department of General Surgery; speaker at a General Surgery Conference.

Pursuing a degree in Medicine at Tbilisi State Medical University since 2020. Active member of the student council and organizer of projects and conferences featuring renowned doctors.