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Ifeanyi Martins

@ifeanyimartins1

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Compliance operations specialist delivering accurate KYC/AML and risk-based investigations.

Lithuania

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What I'm looking for

I’m looking for a compliance-focused role where I can own KYC/AML case management, perform EDD/CDD and anomaly analysis, and keep documentation audit-ready—while collaborating across teams to reduce risk and improve customer outcomes.

I’m a detail-oriented compliance and operations professional with 4+ years of experience conducting customer identification and verification, investigative research, and risk-based analysis across regulated environments. I focus on reviewing and verifying customer documentation, spotting profile gaps, and escalating suspicious activity in line with KYC and AML procedures.

In KYC & compliance operations, I build and maintain accurate customer risk profiles by following established KYC processes, monitoring open cases, and ensuring timely escalation of concerns. I document findings and analysis with high accuracy to support audit and reporting requirements, consistently meeting strict procedural and regulatory standards.

I’ve also driven strong customer outcomes in regulated settings—processing 20+ daily enquiries while maintaining complete and accurate CRM records, and supporting quality assurance through careful follow-through. In CDD/operations, I resolved account and order discrepancies through root-cause research and escalation of fraud-risk indicators, achieving a 94% CSAT rating.

Before specializing in compliance, I developed a disciplined, accuracy-first approach through data verification work in a regulated healthcare environment, maintaining a 99% accuracy rate while working in EHR and regulated inventory systems. I bring that same attention to detail, analytical thinking, and cross-team collaboration to every case I own.

Experience

Work history, roles, and key accomplishments

KYC & Compliance Operations Specialist

Ledgerize

Jan 2024 - Jan 2025 (1 year)

Conducted KYC customer identification and verification to build and maintain accurate customer risk profiles, following up on profile gaps before case closure. Reviewed customer data and transaction information to detect patterns and anomalies, documenting findings with high accuracy and escalating suspicious activity in line with KYC procedures.

KYC Identity Verification Gap Analysis Case Management

Customer Due Diligence & Operations Specialist

Konga Nigeria

Jan 2021 - Jan 2023 (2 years)

Performed high-volume customer due diligence (CDD) by verifying identities, reviewing account documentation, and assessing customer risk profiles prior to order fulfillment. Investigated order discrepancies and account anomalies, maintaining detailed CRM/order records and supporting fraud-risk escalations to help achieve a 94% CSAT rating.

CDD Processes

Data Verification Specialist

FETHA

Jan 2019 - Jan 2021 (2 years)

Maintained a 99% accuracy rate across data entry and verification tasks in EHR and regulated inventory systems, ensuring compliance with data privacy and procedural requirements. Verified patient and supply records against source documentation, flagged discrepancies using risk-based judgment, and processed an average of 20 records per hour.

Data Privacy Compliance Data Auditing Risk Based Judgment Cross Departmental Data Requests

Customer Service Representative

Teleperformance

Jan 2024 - Present (2 years 5 months)

Handled 20+ daily customer inquiries via phone and email in a regulated environment, ensuring responses and follow-ups met procedural and quality requirements. Maintained accurate CRM records for interactions, complaints, resolutions, and escalation notes to support quality assurance and reporting.

Customer Service Case Documentation Escalations Quality Assurance