Ginger Franke

Manage and service a $5.4M commercial book of business consisting of approximately 45 middle-market accounts. Handle full-cycle A-Z account management responsibilities including renewals, remarketing, policy servicing, endorsements, invoicing, certificates, and contract review.

Managed commercial client relationships and maintained accurate policy documentation including renewals, policy changes, and cancellations. Prepared proposals, presentations, and renewal reviews for both existing and prospective commercial clients.

Managed and serviced commercial accounts within the firm's Architects & Engineers practice group. Supported complex professional liability and claims-made policy structures for design-focused clients.

Supported telecommunications-focused commercial accounts through all phases of servicing and renewal management. Assisted advisors with quoting, applications, policy servicing, endorsements, certificates, binders, invoicing, and renewals.

Managed day-to-day servicing and communications for a diverse commercial book of business. Prepared proposals, policy changes, audits, reports, renewals, and cancellations while maintaining agency standards.

Assisted policyholders, producers, and internal departments with policy servicing and transaction processing. Reviewed policy changes for completeness and compliance accuracy.

Managed first- and third-party personal auto claims from FNOL through settlement and resolution. Conducted investigations, evaluations, negotiations, and claim resolutions while ensuring regulatory compliance.

Bachelor's degree in Business Administration and Management from Nebraska Wesleyan University.