@ginadelarama
Tender Process Expert at Maersk Global Service Centers, managing tenders from quoting and rate approval through filing accepted rates and providing contract outputs.
PhilippinesAt Maersk Global Service Centers, I manage the end-to-end tender process, from gathering details for quotes and coordinating rate approvals with Pricing managers to filing accepted rates and providing contract outputs to sales.
I’ve also supported customers through chat and email, assisted with medical document filing in electronic health records, and helped customers with billing questions, disputes, and replacements.
Work history, roles, and key accomplishments
Managed end-to-end tender process from quoting to contract output, coordinating with pricing managers and global/regional departments to develop customized responses.
Ifive Global Inc
Feb 2023 - Aug 2023 (6 months)
Handled medical document filing with confidentiality and HIPAA compliance, navigating EHR software and maintaining filing standards.
Analyzed and responded to customer emails, assisted with refunds, orders, and reshipments, and maintained records in internal support tools.
Acquire BPO
Nov 2020 - Apr 2022 (1 year 5 months)
Managed customer chats and emails, analyzed bills and charges, assisted with disputes and card replacements, and escalated issues appropriately.
Iconnect Convergence
Oct 2016 - Jan 2019 (2 years 3 months)
Assisted customers with troubleshooting and replacement of TFC boxes, and processed new applications and account creation.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, Secondary Education
Graduated with a Bachelor of Secondary Education in 2019.
Software and tools used professionally
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