Felipe Medeiros

Approve SARs and escalate complex financial crime issues for the Brazilian branch, created procedural guidelines and delivered training, and collaborated with compliance on RFIs and internal control gaps to improve SAR reporting.

Conducted RBI investigations and narrated multi-jurisdictional SARs, led complex VIP taskforce investigations, and provided guidance and training to other agents.

Led training, root cause analyses and team leadership within Business Support, serving as second-in-line for the team and driving process and product improvements.

Supported agents on complex cases, proposed guideline improvements, and served as Buddy, SLA owner and SME for API/integrations, merchant and feature-related issues.

Worked as L3 escalation agent handling manager escalations and improved customer satisfaction and quality KPIs through issue resolution and process enhancements.

Provided technical support and sold product upgrades to customers, resolving issues and contributing to product upsell targets.

Managed a criminal law practice handling cases from domestic violence to embezzlement, and developed business, marketing and management skills as sole manager.

Provided pro bono criminal legal assistance to clients requiring free legal aid, handling courtroom representation and case preparation.

Worked across multiple legal areas with emphasis on pension funds and public servants, preparing cases and advising clients on statutory matters.

Completed a master's degree in Criminology focused on advanced topics in criminal law and research methods.

Completed a postgraduate specialization in Criminal Sciences covering procedural and substantive criminal law topics.

Activities and societies: Participated in scientific initiation program (PIBIC) and multiple internships in courts and law firms.

Earned a Bachelor of Law degree with coursework and internships in various legal areas including criminal law.