Gift Ugoala

Served as principal liaison between daily operations and the CEO, reporting business metrics and operational updates. Tracked and documented logistics data for fleet operations, including trip volumes for hired and company owned trucks.

Led and trained a team of front line sales attendants to meet service delivery guidelines and store performance targets. Served as the point of escalation for customer complaints, resolving issues on the floor to protect brand loyalty.

Acted as first point of contact for walk in and phone in customers, providing accurate product information. Led outbound prospecting to acquire new clients and followed up with active accounts to confirm post sale satisfaction.

Delivered high quality customer service through accurate order taking and drink preparation in a hospitality setting. Managed bar inventory, monitored stock levels, and maintained safety, sanitation, and organization standards.

Bachelor of Science in Environmental Resource Management.

Certificate of Completion in Foreign Customer Service.