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Gift Nyambose2GN
Open to opportunities

Gift Nyambose2

@giftnyambose2

I build AI-powered Salesforce customer support solutions with Experience Cloud, Agentforce, and Flow Automation.

South Africa
Message

What I'm looking for

I'm open to worldwide opportunities in Salesforce Administration, CRM solutions, AI-powered customer engagement, digital transformation, technical consulting, and automation-focused roles.

I've designed and implemented an AI-powered Salesforce customer support solution, bringing together Experience Cloud, Agentforce, Flow Automation, case management, security architecture, and customer self-service.

My independent Salesforce implementation translates business requirements into scalable CRM solutions through portal design, automated workflows, user access controls, data visibility considerations, solution architecture, and technical demonstrations. The project is documented in a public technical portfolio with live demonstrations and implementation decisions.

Before moving into cloud technology, I spent more than 13 years at Eskom Holdings SOC Ltd. supporting power generation and water-treatment operations. I worked across process control, PLC and SCADA operations, SAP defect reporting, chemical and water treatment, plant startups and shutdowns, safety-critical procedures, root-cause analysis, inventory control, and team mentoring.

I'm applying that operational systems thinking and continuous-improvement background to Salesforce administration, CRM automation, AI-powered customer engagement, digital transformation, and technical consulting.

Experience

Work history, roles, and key accomplishments

PC
Current

Salesforce Administrator

Private Company

Oct 2025 - Present (10 months)

Designed and implemented an AI-powered Salesforce customer support solution demonstrating practical Salesforce Administration, Agentforce, Experience Cloud, Flow Automation, and CRM solution design capabilities. This independent implementation showcases the ability to translate business requirements into scalable Salesforce solutions, combining automation, customer experience design, security cons

Private Company logoPC
Current

Salesforce Administrator | Agentforce & Experience Cloud Developer

Oct 2025 - Present (10 months)

Designed and implemented an AI-powered Salesforce customer support solution demonstrating practical Salesforce Administration, Agentforce, Experience Cloud, Flow Automation, and CRM solution design capabilities.
This independent implementation showcases the ability to translate business requirements into scalable Salesforce solutions, combining automation, customer experience design, security cons

Eskom Holdings SOC Ltd logoEL

Snr. Plant Operator (Trainee)

Jun 2011 - Nov 2011 (5 months)

Water Treatment Plant Theory.NQF.Lvl.3: KOMATI water-Scheme | Water distribution system(Supply, Storage & Recycle, Sedimentation north and South, Station Drains (Effluent control and associated environmental acts) and
CPP plant, Ammonia plant, Sewage plant, Ash dams, Birtley coal sampler plant, AWR dams, sampling techniques, S.H.E OHASA act., Chemical offloading procedures (Sulphuric Acid, Anti-sc

EL

Senior Plant Operator Trainee

Eskom Holdings SOC Ltd

Jun 2011 - Nov 2011 (5 months)

Completed Water Treatment Plant Theory NQF Level 3, covering water distribution systems, sedimentation, effluent control, and chemical offloading procedures. Gained practical plant exposure and paneling experience.

Eskom Holdings SOC Ltd logoEL

Learner Plant Operator: Fossil Power Plant Operations.NQF-LVL.3

May 2010 - Jun 2011 (1 year 1 month)

• Plant Theory ESETA/EWSETA: Coal plant (conveyor belt system, interlocks and unit Boiler bunker system, Tripper-Car), Ash plant (liquid
and solid movement systems, Ashing & dusting + effluent control) and CCW plant (Condenser, CW pumps and bearing temperature control etc..), Lubrication systems, Bearing Design, H2 plant (generator cooling), Mills and Boiler Furnace plant (PF
distribution, Boiler

Eskom Holdings SOC Ltd logoEL

Learner Plant Operator

Eskom Holdings SOC Ltd

May 2010 - Jun 2011 (1 year 1 month)

Completed plant theory training covering coal, ash, and CCW plants, lubrication systems, and boiler operations. Gained knowledge of plant procedures and regulations.

Education

Degrees, certifications, and relevant coursework

MA

Manara

Azure: Fundamentals - (AZ-900 Learning Path), COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

2025 - 2026

Learned: Cloud computing concepts & benefits, Azure core services & solutions, Azure management tools, governance, compliance.
Syllabus: Intro to LP, Intro to Cloud Concepts, Azure Core Services, Azure Management and Governance.
Next: Preparing for Microsoft AZ-900 certification.

IT

Intellipaat School of Technology

Salesforce Training and Certification, IT & Business Administration,

2025 - 2026

Completed Salesforce Implementation training covering App Creation, Merchandise & Custom Object Creation, Line Object Item, Relationships, Rollup Summary Fields, and Workflow Automation.

JI

Jerico Training & Fire Industries

Certificate, Transportation & Logistics (Convey Dangerous Goods by Road NQF.LVL.3)

2025 - 2025

>Complying with relevant legal documentation requirements.
>Applying safety and standard operating procedures during loading and off-loading.
>Applying safety procedures in the event of an incident.
>Complying with the requirements of SANS 10231 in terms of behaviour on route.

AL

Alison

Certificate: Electrical Engineering, Electrical and Power Transmission Installation/Installer

2024 - 2024

Electrical Trade,Electrical
Safety,Electrical Circuits and Electrical Theory,
Device Boxes, Hand Bending Conduits, Raceways
and Fittings, Conductors and Cables,
Basic Electrical Drawings,Electrical Test Equipment.

AL

Alison

Certificate: Water treatment and Purification, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician

2024 - 2024

Water Chemistry and
Treatment, Safety and Hazard Management

IK

Indian Institute of Technology, Kharagpur

Advanced Diploma:Wastewater Treatment an Recycle, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician

2023 - 2024

Introduction to Wastewater ,
Wastewater Generation and Characteristics,
Quality Parameters, Pollutants in Wastewater
Preliminary and Primary Treatments, Secondary

Treatments ,Anaerobic Process Sludge
Management, Tertiary (Advanced) Treatment
Processes ,Current Treatment Approaches
,Wastewater Recycling Technology, Selection
and Decision Making.

Indian Institute of Technology, Kharagpur logoIK

Indian Institute of Technology, Kharagpur

Advanced Diploma: Wastewater Treatment and Recycle, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician

2023 - 2024

Completed an advanced diploma in wastewater treatment and recycling, covering treatment processes and management.

EI

Ergo Maphelong Institute/EWSETA

Water and Waste Treatment Process Control, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician

2022 - 2022

Completed a program in water and wastewater treatment process control, covering legislation, unit processes, and supervisory skills.

EI

Ergo Maphelong Institute/EWSETA

Water and Waster Treatment Process Control, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician

2022 - 2022

Exit Level Outcomes:
1. Demonstrate an understanding and application of relevant legislation.
2. Operate a minimum of four unit processes at a wastewater treatment works.
3. Demonstrate an understanding and knowledge of equipment of four unit processes.
4. Demonstrate communication and supervisory skills.
5. Demonstrate administrative skills required on a wastewater treatment works.

EI

Eskom Training Department/EWSETA (Internal)

Snr. Plant Operator, Water Purification Plant

2011 - 2011

Water Treatment Plant Theory.NQF.Lvl.3: KOMATI water-Scheme | Water distribution system(Supply, Storage & Recycle, Sedimentation north and South, Station Drains (Effluent control and associated environmental acts) and
CPP plant, Ammonia plant, Sewage plant, Ash dams, Birtley coal sampler plant, AWR dams, sampling techniques, S.H.E OHASA act., Chemical offloading procedures (Sulphuric Acid, Anti-sc

EW

EWSETA

Fossil Power Plant Operation Learnership, Electromechanical Engineering

2010 - 2011

Plant Theory ESETA/EWSETA: Coal plant (conveyor
belt system, interlocks and unit bunker system),
Ash plant (liquid and solid movement systems ,
ashing-dusting+effluent control) and CCW plant(
CW pumps and bearing temperature control
etc..), Lubrication systems, Bearing Design, H2
plant(generator cooling), Mills and Boiler Furnace
plant(PF distribution), Compressors and
back-filters( Control air an

MC

Middelburg College

N4/5-Engineering Studies, Electrical and Electronics Engineering

2009 - 2009

Engineering Studies Accreditation (Middelburg College & National Dpt. of Education)

Digital Electronics, Electrotechnics, Industrial
Electronics and Mathematics, Mechano-technics

TT

Tshwane University of Technology

Diploma: Power Engineering (Electrical/Mechanical), Electrical Engineering Technologies/Technicians

2007 - 2008

Digital systems,Electrical Engineering,Electronics
and Mathematics, Mechanics, Communications
and Computer skills, Programming, Mech:
Manufacturing technique

TT

Tshwane University of Technology

Dilpoma: Engineering Foundation Program, Eectrical/Mechanical Engineering

2006 - 2006

Communications and Computer skills, Electrical
engineering, Engineering Science and
Mathematics, Mechanical engineering

Tshwane University of Technology logoTT

Tshwane University of Technology

Diploma: Engineering Foundation Program, Electrical/Mechanical Engineering

2006 - 2006

Completed an engineering foundation program covering communications, electrical engineering, and mathematics.

SS

Sofunda Secondary School

High School Diploma, Maths

2005 - 2005

Subjects Completed: Mathematics & Physical Science, Biology, B
Economics, Languages (Zulu, English & Afrikaans)

Tech stack

Software and tools used professionally

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