Gift Nyambose2
@giftnyambose2
I build AI-powered Salesforce customer support solutions with Experience Cloud, Agentforce, and Flow Automation.
What I'm looking for
I've designed and implemented an AI-powered Salesforce customer support solution, bringing together Experience Cloud, Agentforce, Flow Automation, case management, security architecture, and customer self-service.
My independent Salesforce implementation translates business requirements into scalable CRM solutions through portal design, automated workflows, user access controls, data visibility considerations, solution architecture, and technical demonstrations. The project is documented in a public technical portfolio with live demonstrations and implementation decisions.
Before moving into cloud technology, I spent more than 13 years at Eskom Holdings SOC Ltd. supporting power generation and water-treatment operations. I worked across process control, PLC and SCADA operations, SAP defect reporting, chemical and water treatment, plant startups and shutdowns, safety-critical procedures, root-cause analysis, inventory control, and team mentoring.
I'm applying that operational systems thinking and continuous-improvement background to Salesforce administration, CRM automation, AI-powered customer engagement, digital transformation, and technical consulting.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator
Private Company
Oct 2025 - Present (10 months)
Designed and implemented an AI-powered Salesforce customer support solution demonstrating practical Salesforce Administration, Agentforce, Experience Cloud, Flow Automation, and CRM solution design capabilities. This independent implementation showcases the ability to translate business requirements into scalable Salesforce solutions, combining automation, customer experience design, security cons
Salesforce Administrator | Agentforce & Experience Cloud Developer
Oct 2025 - Present (10 months)
Designed and implemented an AI-powered Salesforce customer support solution demonstrating practical Salesforce Administration, Agentforce, Experience Cloud, Flow Automation, and CRM solution design capabilities.
This independent implementation showcases the ability to translate business requirements into scalable Salesforce solutions, combining automation, customer experience design, security cons
Water Treatment Controller
Eskom Holdings SOC Ltd
Apr 2022 - Nov 2024 (2 years 7 months)
Performed daily chemical stock taking and reporting, updated inventory, and conducted regular plant checks to ensure proper handover. Implemented cost-saving measures, conducted risk assessments, and mentored junior staff.
Water Treatment: Controller/Assistant Shift Supervisor
Apr 2022 - Nov 2024 (2 years 7 months)
*Daily chemical stock taking and reporting,
updating inventory. ( Chlorine, Sulphuric acid and
Caustic soda, Coagulant, flocculant, Salts,
diesel+ Receiving of new stock.
•
* Perform regular plant checks and record plant
status via Flip system + check sheets to facilitate
full and proper plant handover.
•
* Performed duties in accordance with applicable
standards, policies and regulatory guideline
Senior Plant Operator
Eskom Holdings SOC Ltd
Nov 2011 - Mar 2022 (10 years 4 months)
Adhered to security measures and procedures to promote health and safety of all employees. Trained and mentored newly hired employees, offering assistance and insight to equip each for job roles.
* Adhered to security measures and procedures to
promote health and safety of all employees (S.H.E
Rep and First aider).
*Trained and mentored newly hired employees,
offering assistance and insight to equip each for
job roles.
*Daily readings taking along whole water
treatment plant system and record keeping .
* Collected daily, weekly (Spruit) and monthly
(P.P.I'S) water samples throug
Water Treatment Plant Theory.NQF.Lvl.3: KOMATI water-Scheme | Water distribution system(Supply, Storage & Recycle, Sedimentation north and South, Station Drains (Effluent control and associated environmental acts) and
CPP plant, Ammonia plant, Sewage plant, Ash dams, Birtley coal sampler plant, AWR dams, sampling techniques, S.H.E OHASA act., Chemical offloading procedures (Sulphuric Acid, Anti-sc
Senior Plant Operator Trainee
Eskom Holdings SOC Ltd
Jun 2011 - Nov 2011 (5 months)
Completed Water Treatment Plant Theory NQF Level 3, covering water distribution systems, sedimentation, effluent control, and chemical offloading procedures. Gained practical plant exposure and paneling experience.
Learner Plant Operator: Fossil Power Plant Operations.NQF-LVL.3
May 2010 - Jun 2011 (1 year 1 month)
• Plant Theory ESETA/EWSETA: Coal plant (conveyor belt system, interlocks and unit Boiler bunker system, Tripper-Car), Ash plant (liquid
and solid movement systems, Ashing & dusting + effluent control) and CCW plant (Condenser, CW pumps and bearing temperature control etc..), Lubrication systems, Bearing Design, H2 plant (generator cooling), Mills and Boiler Furnace plant (PF
distribution, Boiler
Learner Plant Operator
Eskom Holdings SOC Ltd
May 2010 - Jun 2011 (1 year 1 month)
Completed plant theory training covering coal, ash, and CCW plants, lubrication systems, and boiler operations. Gained knowledge of plant procedures and regulations.
Education
Degrees, certifications, and relevant coursework
Manara
Azure: Fundamentals - (AZ-900 Learning Path), COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
2025 - 2026
Learned: Cloud computing concepts & benefits, Azure core services & solutions, Azure management tools, governance, compliance.
Syllabus: Intro to LP, Intro to Cloud Concepts, Azure Core Services, Azure Management and Governance.
Next: Preparing for Microsoft AZ-900 certification.
Intellipaat School of Technology
Salesforce Training and Certification, IT & Business Administration,
2025 - 2026
Completed Salesforce Implementation training covering App Creation, Merchandise & Custom Object Creation, Line Object Item, Relationships, Rollup Summary Fields, and Workflow Automation.
Jerico Training & Fire Industries
Certificate, Transportation & Logistics (Convey Dangerous Goods by Road NQF.LVL.3)
2025 - 2025
>Complying with relevant legal documentation requirements.
>Applying safety and standard operating procedures during loading and off-loading.
>Applying safety procedures in the event of an incident.
>Complying with the requirements of SANS 10231 in terms of behaviour on route.
Alison
Certificate: Electrical Engineering, Electrical and Power Transmission Installation/Installer
2024 - 2024
Electrical Trade,Electrical
Safety,Electrical Circuits and Electrical Theory,
Device Boxes, Hand Bending Conduits, Raceways
and Fittings, Conductors and Cables,
Basic Electrical Drawings,Electrical Test Equipment.
Alison
Certificate: Water treatment and Purification, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
2024 - 2024
Water Chemistry and
Treatment, Safety and Hazard Management
Indian Institute of Technology, Kharagpur
Advanced Diploma:Wastewater Treatment an Recycle, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
2023 - 2024
Introduction to Wastewater ,
Wastewater Generation and Characteristics,
Quality Parameters, Pollutants in Wastewater
Preliminary and Primary Treatments, Secondary
•
Treatments ,Anaerobic Process Sludge
Management, Tertiary (Advanced) Treatment
Processes ,Current Treatment Approaches
,Wastewater Recycling Technology, Selection
and Decision Making.
Indian Institute of Technology, Kharagpur
Advanced Diploma: Wastewater Treatment and Recycle, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
2023 - 2024
Completed an advanced diploma in wastewater treatment and recycling, covering treatment processes and management.
Ergo Maphelong Institute/EWSETA
Water and Waste Treatment Process Control, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
2022 - 2022
Completed a program in water and wastewater treatment process control, covering legislation, unit processes, and supervisory skills.
Ergo Maphelong Institute/EWSETA
Water and Waster Treatment Process Control, Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
2022 - 2022
Exit Level Outcomes:
1. Demonstrate an understanding and application of relevant legislation.
2. Operate a minimum of four unit processes at a wastewater treatment works.
3. Demonstrate an understanding and knowledge of equipment of four unit processes.
4. Demonstrate communication and supervisory skills.
5. Demonstrate administrative skills required on a wastewater treatment works.
Eskom Training Department/EWSETA (Internal)
Snr. Plant Operator, Water Purification Plant
2011 - 2011
Water Treatment Plant Theory.NQF.Lvl.3: KOMATI water-Scheme | Water distribution system(Supply, Storage & Recycle, Sedimentation north and South, Station Drains (Effluent control and associated environmental acts) and
CPP plant, Ammonia plant, Sewage plant, Ash dams, Birtley coal sampler plant, AWR dams, sampling techniques, S.H.E OHASA act., Chemical offloading procedures (Sulphuric Acid, Anti-sc
EWSETA
Fossil Power Plant Operation Learnership, Electromechanical Engineering
2010 - 2011
Plant Theory ESETA/EWSETA: Coal plant (conveyor
belt system, interlocks and unit bunker system),
Ash plant (liquid and solid movement systems ,
ashing-dusting+effluent control) and CCW plant(
CW pumps and bearing temperature control
etc..), Lubrication systems, Bearing Design, H2
plant(generator cooling), Mills and Boiler Furnace
plant(PF distribution), Compressors and
back-filters( Control air an
Middelburg College
N4/5-Engineering Studies, Electrical and Electronics Engineering
2009 - 2009
Engineering Studies Accreditation (Middelburg College & National Dpt. of Education)
•
Digital Electronics, Electrotechnics, Industrial
Electronics and Mathematics, Mechano-technics
Tshwane University of Technology
Diploma: Power Engineering (Electrical/Mechanical), Electrical Engineering Technologies/Technicians
2007 - 2008
Digital systems,Electrical Engineering,Electronics
and Mathematics, Mechanics, Communications
and Computer skills, Programming, Mech:
Manufacturing technique
Tshwane University of Technology
Dilpoma: Engineering Foundation Program, Eectrical/Mechanical Engineering
2006 - 2006
Communications and Computer skills, Electrical
engineering, Engineering Science and
Mathematics, Mechanical engineering
Tshwane University of Technology
Diploma: Engineering Foundation Program, Electrical/Mechanical Engineering
2006 - 2006
Completed an engineering foundation program covering communications, electrical engineering, and mathematics.
Sofunda Secondary School
High School Diploma, Maths
2005 - 2005
Subjects Completed: Mathematics & Physical Science, Biology, B
Economics, Languages (Zulu, English & Afrikaans)
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
gsmthethwa-portfolio.framer.websiteSocial media
Job categories
Skills
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