Open to opportunities

Gift Ajine

@giftajine

Message

Customer-focused Data & Survey Analyst delivering statistical insights and exceptional customer service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine data analysis and survey work with customer service—using SPSS/R/Minitab/Excel to deliver evidence-based insights, improve satisfaction metrics, and help teams make better decisions.

I’m a Customer-focused Data & Survey Analyst with over two years of combined experience across financial services and business intelligence. I resolve complex customer issues under pressure, meet customer satisfaction KPIs, and translate raw data into actionable insight using statistical methods.

In my recent role as a Customer Service Officer, I resolved 95% of complaints on first contact and maintained compliant records in a regulated microfinance environment. I also conduct and analyze survey and market data—streamlining data collection pipelines and producing clear visualisations and reports for both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Capitis Microfinance Institute

Jan 2025 - Present (1 year 6 months)

Resolved 95% of customer complaints on first contact using structured problem-solving and product knowledge, improving overall satisfaction. Managed high volumes of customer interactions and maintained compliant records while recommending suitable financial products.

Customer Management Customer Service Complaint Handling Conflict Resolution Product Knowledge Record keeping Regulatory Compliance Problem Solving Time Management

Data Analysis Intern

Data Kings Statistical

Apr 2024 - Jun 2024 (2 months)

Analysed large datasets using SPSS, Minitab, Excel, and R to identify key trends supporting data-driven decision-making. Streamlined data collection pipelines, reducing data processing time by 25%, and produced visualisations and reports for technical and non-technical stakeholders.

SPSS R Minitab Excel Data Analysis Data Collection Data Pipelines Data Visualization Reporting Trend Analysis Stakeholder Communication

Data Analysis Volunteer

Student Project Initiative

Jan 2024 - Present (2 years 6 months)

Supported academic research teams with data collection, survey design, and structured data sorting. Applied quantitative analysis methods to optimize educational research outcomes and produce evidence-based recommendations.

Data Collection Survey Design Quantitative Analysis

Survey Analyst (Contract)

Orange Group

Jan 2023 - Present (3 years 6 months)

Conducted market surveys and data collection across urban markets for business owners to support business development. Improved operational efficiency by delivering actionable survey intelligence and contributed to data quality controls that increased data accuracy organization-wide.

Survey Design Data Collection Data Analysis Data Quality Reporting Stakeholder Communication