At PicPay, I monitor transactions and real-time alerts, investigate fraud patterns, and prepare evidence dossiers for risk-rule refusals and precautionary blocks. I also contribute to process improvements while keeping up with new fraud techniques.
Before PicPay, I worked as a Customer Service Representative at Brasil Center Comunicações, responding to customer requests through phone and email and helping resolve product-related issues. I’m studying Law at Estácio and UniFTC, with additional learning in cybersecurity, generative AI, and project management.
