Luiz Fernando Batista de Azevedo

Performs document analysis and validation of registration data, income, and residence to identify risks and atypical behaviors. Executes blocking actions and containment of suspicious events to mitigate financial losses.

Handled complex demands and root cause analysis to eliminate bottlenecks, focusing on continuous improvement of processes and operational controls. Created FAQs and internal training materials, and executed action plans for SLA control and prevention of operational failures.

Managed fraud occurrences, commercial disagreements, and chargebacks (1st/2nd cycles, re-presentation, and pre-arbitration) according to card brand rules. Acted in the migration project of the outsourced operation, reducing operational costs and increasing area revenue.

Handled and escalated critical second-level cases and demands from regulatory bodies (BACEN, Ombudsman, Reclame Aqui) related to security and prevention. Provided interim supervision of digital teams, ensuring compliance with quality and conformity standards.

Made active contacts with clients and partner areas to confirm transactions and validate registration information. Identified, triaged, and efficiently forwarded atypical incidents to specialized areas (IT, Risk, Operations), recording and monitoring decisions.

Provided consultative service, diagnosed needs, and aligned security processes for clients.

Provided consultative service, prospecting, and relationship management focused on rules and negotiations with clients.

Completed certification in PLDFT, KYC, and Compliance in 2023.

Completed certification in LGPD in 2023.

Completed certification in Prevention of Money Laundering (PLDFT) in 2023.

MBA in Business Management completed in December 2022.

Completed certification in Documentoscopy in 2019.

Bachelor's degree in Human Resources Management completed in June 2009.