GOGiannina Olivera
@gianninaolivera
Results-driven Junior Project Manager passionate about team empowerment.
UruguayWhat I'm looking for
I am a results-driven Junior Project Manager and Customer Success Specialist with a strong background in process optimization and project coordination. My passion lies in fostering positive workplace cultures and empowering teams to perform at their best. I excel at streamlining workflows, managing cross-functional projects, and improving operational efficiency to drive customer satisfaction and business success.
In my current role as Team Support Lead and Project Coordinator at Ingenious Americas, I have successfully led cross-functional coordination to enhance team workflows, resulting in faster task completion and improved goal alignment. I have designed and implemented new operational processes that increased productivity and quality while reducing inefficiencies. My commitment to training and coaching has enhanced overall team performance, and my bilingual skills in English and Spanish allow me to communicate effectively with diverse stakeholders.
Experience
Work history, roles, and key accomplishments
IATeam Support Lead
Ingenious Americas
Jun 2022 - Present (3 years)
As a Team Support Lead, I led cross-functional coordination to enhance team workflows, implemented new operational processes, and facilitated training programs. I monitored key performance metrics, resulting in significant improvements in quality and efficiency, while maintaining direct collaboration with stakeholders to align business objectives with client expectations.
IAPrior Authorization Specialist
Ingenious Americas
Apr 2021 - Jun 2022 (1 year 2 months)
In my role as a Prior Authorization Specialist, I managed negotiations between clients and insurance providers, optimized authorization workflows, and played a key role in onboarding and mentoring new hires. I effectively handled escalations and conflict resolution, ensuring smooth communication among all stakeholders.
Education
Degrees, certifications, and relevant coursework
URUniversidad de la República
Law Degree, Law
Currently pursuing a law degree, bringing strong analytical thinking and problem-solving skills to dynamic environments.
GOGoogle Project Management Certification, Project Management
Completed Google Project Management Certification, enhancing skills in project coordination and management methodologies.
Availability
Location
UruguayAuthorized to work in
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