GKGianni Kemp
@giannikemp
Bright, research-oriented professional focused on data analysis.
SurinameWhat I'm looking for
I am a dedicated and research-oriented professional with a strong focus on gathering and analyzing data. My experience as a Crew Guide at Yource Group has honed my problem-solving skills and ability to work effectively in a team environment. I take pride in my hands-on approach and my readiness to tackle challenges with a positive attitude.
In my role as a Customer Service Specialist, I successfully analyzed customer journey maps to optimize the customer experience, aligning strategies with the company's strategic goals. My commitment to improving customer satisfaction has been recognized through multiple awards, including CXO of the Month and CXO of the Year at Yource Group. I am passionate about training and coaching colleagues to enhance their skills and improve overall team performance.
Experience
Work history, roles, and key accomplishments
Crew Guide
Yource Group
May 2024 - Present (1 year 1 month)
As a Crew Guide, I monitored, analysed, and recorded the quality of customer contact. I coached colleagues and provided training for new hires on the call and mail platform to enhance customer service quality.
Customer Service Specialist
Yource Group
Feb 2023 - May 2024 (1 year 3 months)
In my role as a Customer Service Specialist, I analysed customer journey maps and implemented strategies to optimize customer experience, aligning with the company's strategic goals to enhance satisfaction.
Data Processing Agent
Alembo
Oct 2023 - May 2024 (7 months)
As a Data Processing Agent, I implemented data entry procedures to ensure accuracy and efficiency in processing large volumes of information, contributing to the overall data management strategy.
Education
Degrees, certifications, and relevant coursework
Anton de Kom University of Suriname
Bachelor of Science, Mineral Geosciences
2018 - 2024
Pursuing a BSc. in Mineral Geosciences, focusing on the study of minerals, their properties, and their applications in various industries.
ABC Opleidingen & Training
Certificate, Data Processing
2019 - 2019
Completed a training program focused on data processing, emphasizing accuracy and efficiency in handling large volumes of information.
Tech stack
Software and tools used professionally
Availability
Location
SurinameAuthorized to work in
Job categories
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