GMGianmarco Flaviani Michelangelo
@gianmarcoflavianimic
Experienced Supply Chain and Customer Success Manager focused on optimization.
AustriaWhat I'm looking for
I am a dedicated Supply Chain and Customer Success Manager with a proven track record in process management and optimization. Currently, I serve as a Process Management Coordinator at Philip Morris Austria GmbH, where I focus on end-to-end process analysis and proactive optimization to enhance customer satisfaction. My role involves cross-functional planning and coordination of multi-category activities, ensuring that all logistical processes run smoothly from order to return.
Previously, I held the position of Supply Chain & Logistics Manager at Waterdrop Microdrink GmbH, where I oversaw the entire supply chain process, from procurement to warehousing. I successfully monitored key performance indicators to identify areas for improvement and implemented corrective actions. My experience in customer success has equipped me with the skills to build strong relationships with clients, ensuring their needs are met and driving their success through strategic guidance and support.
Experience
Work history, roles, and key accomplishments
Process Management Coordinator
Philip Morris Austria GmbH
Oct 2023 - Present (1 year 7 months)
Responsible for end-to-end process analysis and optimization, focusing on customer needs. Coordinated cross-functional activities and monitored supply chain systems while managing internal and external stakeholders.
Supply Chain & Logistics Manager
Waterdrop Microdrink GmbH
Feb 2022 - Oct 2023 (1 year 8 months)
Oversaw the entire supply chain process, including procurement and logistics operations. Analyzed KPIs for improvement, managed supplier relationships, and implemented ERP systems for enhanced visibility.
Customer Success Manager
Waterdrop Microdrink GmbH
Sep 2020 - Jan 2022 (1 year 4 months)
Built strong customer relationships and served as the primary contact for inquiries. Developed customer success plans and monitored engagement data to enhance customer experience and drive revenue growth.
Education
Degrees, certifications, and relevant coursework
RSRome Business School
MBA, Agrobusiness Management
2021 - 2022
Specialized in the cultivation of microgreens as part of the Agrobusiness Management MBA program, focusing on innovative agricultural practices and business management.
ISIMC Krems University of Applied Science
B.S., Tourism and Leisure Management
2017 - 2020
Studied Agritourism Management, focusing on the intersection of agriculture and tourism, and how to promote rural tourism experiences.
SUSimón Bolívar University
B.A., Hospitality Management
2012 - 2016
Pursued a degree in Hospitality Management, gaining insights into the hospitality industry, customer service, and operational management.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
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