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Gianluca Isoardi

@gianlucaisoardi

Receptionist at Agriturismo Tenuta del Fatio, welcoming guests and managing reservations through Booking.com, phone, and the website.

Italy

Message

At Agriturismo Tenuta del Fatio, I welcome guests and handle check-in and check-out. I also manage incoming reservations through the website, by phone, and on Booking.com.

At BCD Travel Italy, I booked and changed travel reservations using Amadeus and other booking portals. I also reissued airline tickets and managed refunds.

Earlier, at Comocaravan Srl, I prepared camper rental quotes and contracts, handled invoicing, and assisted customers before and after sales. My work has also included hotel reservations at ACI blueteam S.p.a. and travel booking at other agencies.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Agriturismo Tenuta del Fatio

Mar 2026 - Present (6 months)

Welcomed guests, managed check-in and check-out, handled reservations via website, phone, and Booking.com, and prepared and served breakfast.

Reception Check in Check Out Reservations Booking.Com Customer Service

Travel booking agent

BCD Travel Italy

Feb 2024 - Mar 2026 (2 years 1 month)

Used Amadeus GDS for booking and modifying hotel, car, and flight reservations, managed refunds and PNRs, and handled train and ferry bookings.

Amadeus GDS Group PNR Management Refunds Low Cost Carriers Ferry Bookings Train Booking AgentSource Pico

Administrative office worker

Comocaravan Srl

May 2023 - Nov 2023 (6 months)

Created customer database, prepared quotes and contracts for camper rentals and sales, managed invoicing and payments, and handled spare parts and insurance.

Customer Databases Quoting Contract Management Invoicing POS Insurance Social Media Customer Service

Travel booking agent

ACI blueteam S.p.a.

Aug 2016 - May 2023 (6 years 9 months)

Arranged prepayments for hotel reservations, provided quotes and reservations using GDS and online portals, and managed confirmations and invoices.

Sabre Booking.Com Airbnb Expedia HRS Hotel Reservations Invoicing Customer Service

Junior transport planner

Euronord International Srl

Mar 2016 - Jun 2016 (3 months)

Collected goods, organized deliveries, managed couriers, and maintained contacts with foreign correspondents. Handled loading of trucks and Intrastat declarations.

Logistics Transportplanning Courier Services Management Intrastat Customer Service

Clerical assistant

Alba E&C SA

Feb 2016 - Feb 2016 (0 months)

Managed maps and planimetries of industrial plants using AutoCAD.

Autocad technical drawings Planimetry

Junior transport planner

UBV Group Spa

Jul 2015 - Dec 2015 (5 months)

Managed collection of goods, delivery organization, courier management, and contacts with foreign correspondents. Handled loading of trucks and compiled Intrastat declarations.

Logistics Transportplanning Courier Services Management Intrastat Customer Service