Agnese Serangeli
@agneseserangeli
Back Office Customer Service professional at Alpitour World who managed travel bookings and cases for agencies by phone and email.
ItalyWhat I'm looking for
At Alpitour World S.p.A., I managed bookings and cases from travel agencies, responding to enquiries by telephone and email. I supported agencies with booking changes, cancellations, insurance terms and booked services.
I entered, updated and verified customer and booking data in IDEAL and VIDEO A. I checked rates and terms, identified discrepancies and duplicate bookings, and worked with internal departments to forward requests and resolve operational issues.
At Poste Italiane S.p.A., I delivered mail and parcels, recorded and verified delivery outcomes using handheld devices, and organised daily priorities in line with company procedures and schedules. I'm interested in remote roles in Back Office Customer Service, Customer Care and Operational Support.
Experience
Work history, roles, and key accomplishments
Mail Delivery Operator
Poste Italiane S.p.A.
Jan 2024 - Jan 2025 (1 year)
Delivered mail, registered letters and parcels within an assigned area, ensuring compliance with procedures and schedules. Organized daily activities and used handheld devices to record delivery outcomes.
Booking / Back Office Assistant
Alpitour World S.p.A.
Feb 2006 - Mar 2022 (16 years 1 month)
Managed bookings and cases from travel agencies via telephone and email, providing operational support on changes, cancellations, and insurance terms. Entered and verified data in company systems, identified discrepancies, and collaborated with internal departments to resolve issues.
Booking Assistant
InViaggi S.r.l.
Apr 2005 - Sep 2005 (5 months)
Entered telephone bookings and managed related cases. Provided information to travel agencies and checked data and contractual terms.
Education
Degrees, certifications, and relevant coursework
ARPAL Umbria, Employment Centre
Course, Administrative Secretary
2025 - 2025
Administrative Secretary Course.
Professional Training
Course, Excel Data Processing
2024 - 2024
Excel Data Processing Course.
Professional Training
Course, English Language
2023 - 2023
English Language Course at B2 level.
University of Perugia
Master's Degree, Tourism and Leisure Management
2004 - 2005
Master's Degree in Tourism and Leisure Management.
University of Perugia
Bachelor's Degree, Economics and Management of Tourism Services
1999 - 2003
Bachelor's Degree in Economics and Management of Tourism Services.
G. C. Tacito Classical High School
High School Diploma, Classical Studies
Classical High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
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