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Giang Nguyễn Huỳnh

@giangnguynhunh

Ticketing Executive at BEYOND TRAVEL JSC who improved airline policy research workflows and cut team response time by 20%.

Vietnam

Message

What I'm looking for

I'm looking to apply my experience in customer service, order and request handling, ticketing, and cross-functional coordination in a role that uses my English and Vietnamese skills.

At BEYOND TRAVEL JSC, I managed orders and bookings for Spring Airlines and Drukair, from intake and ticket issuance through amendments and schedule changes. I also implemented AI-assisted workflows for airline policy research, reducing team response time by 20%.

At VIETRAVEL AIRLINES, I handled customer inquiries and ticketing changes in English and Vietnamese across phone, email, and SMS. Earlier, at SAGS (SAIGON GROUND SERVICES), I performed check-in, documentation checks, and baggage handling for domestic and international flights.

Experience

Work history, roles, and key accomplishments

Ticketing Executive

Beyond Travel JSC

Jun 2025 - Apr 2026 (10 months)

Managed the full order/booking lifecycle for international partner accounts, ensuring accuracy and compliance with partner policies. Identified process gaps and implemented AI-assisted workflows, reducing team response time by 20%.

Order Management Booking Operations Ticketing Cross functional Coordination AI assisted Workflow ChatGpt English Communication

Call Center

Vietravel Airlines

Apr 2023 - May 2025 (2 years 1 month)

Handled customer inquiries regarding flight schedules, fares, baggage policies, and travel requirements in English and Vietnamese across multiple channels. Managed ticketing changes, refunds, and policy compliance.

Customer Service Issue Resolution Ticketing Multichannel Communication English Vietnamese

Passenger Services

SAGS (Saigon Ground Services)

Apr 2022 - Oct 2022 (6 months)

Performed check-in, documentation checks, and baggage handling for international and domestic flights, maintaining strict compliance and on-time performance.

Check in Documentation Baggage Handling Compliance On Time Performance