I've supported approximately 7,000 managed endpoints at EMPIST, delivering L1-L3 endpoint, Windows Server, and systems administration support across Windows, macOS, Microsoft 365, Active Directory, Entra ID, VPNs, connectivity, printing, and peripherals.
I use PowerShell extensively for diagnostics, remediation, administration, configuration changes, and repeatable automation. I've resolved complex incidents that remained open for weeks by tracing root causes across endpoint, server, identity, application, and network layers.
Across ITque, SMS Datacenter, and The Dorian Group, I've supported hundreds of MSP clients and animal hospitals, migrated 1,500 endpoints between RMM platforms, and helped move email services to Microsoft 365.
