Germelia Carter

I've supported HR operations at the North West Regional Health Authority since 2011, progressing from OJT Clerk to Acting Human Resource Officer and Human Resource Assistant. I manage employee relations, HR actions, leave administration, compensation adjustments, and compliance for large workforces.

I restructured Excel databases for 450+ employees, built real-time leave and appraisal trackers, and introduced document-routing controls that accelerated reporting and administrative processing by over 30%. I also led payroll documentation workflows for 1,000+ employees and helped a two-person team process 153 accumulated salary increments in three months.

I'm committed to accurate, confidential HR service and constructive labor relations. I've coached four HR support staff into promotional roles, co-authored Leave Administration training materials, and use audit findings to strengthen team accuracy and audit readiness.