Open to opportunities

Gerardo Murillo Spinoso

@gerardomurillospinos

Message

Customer Success and Operations leader driving retention and operational excellence.

Mexico

Message

What I'm looking for

I seek roles where I can lead customer success and operations, improve processes and retention, mentor teams, and contribute to scalable growth in a collaborative, data-driven environment.

I am a bilingual Customer Success and Operations professional with a background in account management, business development, and cross-functional leadership across hospitality, construction, and public projects. I have led operational strategy, onboarding and training programs, cost-control and profitability initiatives, and cross-team coordination to scale multi-location service delivery while improving retention and engagement.

My experience includes project management and strategic operations consulting, technical and financial reporting for large renovation projects, and architectural coordination roles. I bring analytical accuracy, strong communication, rapid learning agility, and a continuous-improvement mindset to deliver measurable improvements in client satisfaction and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Development Manager

Current

Espresso 58 / Mahal Café

Jan 2023 - Present (3 years 2 months)

Led operational strategy and customer experience initiatives across multi-location operations, implemented cost-control and profitability strategies, and designed onboarding and performance programs that improved retention and scalability.

Operations Management Customer Success Budgeting Cost Control Onboarding Business Development Performance Analysis

Project Manager / Strategic Operations Consultant

CELEGAS

Jan 2022 - Jan 2024 (2 years)

Led construction and business optimization projects, managed vendor relations and budgeting, and delivered site analyses and financial evaluations to translate technical findings into actionable business insights.

Project Management Vendor Management Budgeting feasibility studies Optimization Risk Management

Junior Architect / Project Coordinator

Studio Cachoua Torres Camilletti

Jan 2018 - Dec 2019 (1 year 11 months)

Prepared architectural detail drawings and technical documentation, coordinated with engineers and contractors on hospitality projects, and identified and resolved construction and design inconsistencies to improve delivery quality.

architectural drafting Revit SketchUp Technical Documentation Quality Control Client Communication Process Improvement

Project Analyst / Field Operations Coordinator

Entibo

Jan 2017 - Dec 2018 (1 year 11 months)

Managed technical and financial reporting for multi-state hospital renovation projects, supervised field operations and remote teams, and audited project data to correct large-scale documentation errors under tight deadlines.

Project Reporting Field Operations Data Auditing & Compliance Quality Control Remote Team Financial Reporting Healthcare Projects

Education

Degrees, certifications, and relevant coursework

Tecnológico de Monterrey — Campus Puebla

Bachelor of Architecture, Architecture

2011 - 2017

Activities and societies: Architectural design projects, technical documentation, coordination with engineers and contractors.

Bachelor's Degree in Architecture completed at Tecnológico de Monterrey, Campus Puebla, including coursework and projects in architectural design and technical documentation.