Geraldine Solis
@geraldinesolis
I optimize real-time operations, reporting, and workforce data for contact centers.
ZimbabweWhat I'm looking for
I've supported real-time operations and recruitment data at INTOUCH CX, monitoring agents, reviewing attendance, maintaining reports, and providing operational updates throughout the day. I also optimized recruitment databases and created data visuals in Looker.
Across workforce and reporting roles, I've managed NICE coding, activity adjustments, email-case assignment, attendance reporting, dashboards, and intraday performance. I bring hands-on experience with Excel, Data Studio, Talkdesk, Stella, Kustomer, IEX, Superpunch, CMS, JIRA, and Aspect, and I'm motivated to keep developing my skills professionally.
Experience
Work history, roles, and key accomplishments
Real Time Analyst
Intouch CX
Sep 2025 - Present (11 months)
Monitor agents, review attendance, update several reports during the day, and provide information to OPS regarding agents.
Education
Degrees, certifications, and relevant coursework
Universidad Mariano Gálvez
Bachelor's Degree, Industrial and Organizational Psychology
Pursued a degree in Industrial and Organizational Psychology.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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