thabiso Motlhagodi

At iSON XPERIENCES, I monitor live operations as a Real Time Data Analyst, identify risks, and respond immediately to breaches.

Previously, as a Workforce Management Executive at iSON XPERIENCES, I led and managed a team of 200+ staff on shift, enforcing discipline, punctuality, and adherence to procedures.

I monitored real-time operations and made quick decisions under pressure to maintain service levels. I also maintained integrity in attendance, payroll, and overtime management.

I conducted daily briefings, performance reviews, and disciplinary processes, and produced incident and performance reports for management. My work also includes forecasting, capacity planning, and real-time monitoring of incidents and service levels.