At Aventus, I delivered customer support through email, chat, and phone using Gorgias. I handled subscription, billing, delivery, refund, and order requests while achieving 98% CSAT.
I created Gorgias response macros that reduced average resolution time by 60%. During peak sales periods, I supported high-volume customer inquiries and used shipping platforms to investigate delivery issues and share updates.
As an IT Intern at Kenya Methodist University (KEMU), I provided first-level support to staff and students and assisted with hardware, software, and network troubleshooting. I also developed a small-scale e-commerce application using React and MySQL and built a student record management system using SQL.
