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George Catalin Dombi

@georgecatalindombi

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SAP S/4HANA consultant and IT support specialist delivering SLA-driven improvements and QA testing.

Romania

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What I'm looking for

I’m looking for a role where I can support and optimize SAP S/4HANA, keep SLA performance high, and strengthen system quality through QA/UAT and Root Cause Analysis. I want cross-team collaboration that turns stakeholder needs into production-ready improvements.

I’m a dynamic IT systems professional with 4+ years of experience across SAP S/4HANA optimization, enterprise-level support, and quality assurance. I focus on maintaining reliability, improving response times, and turning complex issues into clear next steps.

In SAP roles, I’ve delivered Tier-2 support for SAP S/4HANA (MM, SD, QM, PP) with 100% SLA adherence and zero production stops. I also drive measurable outcomes through proactive monitoring and user enablement, including a 20% efficiency boost and flawless UAT/QA cycles for system updates.

In production support, I safeguard 24/7 server stability using Nagios, strengthen database integrity with SQL auditing (99.9%), and lead Root Cause Analysis that cuts recurring incidents by 30% and reduces downtime by 15%. I bring strong collaboration across developers and multi-department stakeholders to deliver dependable, business-ready solutions.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Euroanswer

Feb 2025 - May 2025 (3 months)

Resolved 30+ daily incidents via Jira, maintaining 95%+ user satisfaction while troubleshooting OS malfunctions, network connectivity, 2FA, and VPN stability. Led IMAC enterprise deployments and managed Active Directory and Office 365 security lifecycles with 100% compliance.

Jira Incident Management Active Directory Office 365 2FA VPN Troubleshooting IMAC Deployment Network Troubleshooting

SAP Consultant

Harting România Manufacturing

Apr 2023 - Aug 2024 (1 year 4 months)

Provided Tier-2 SAP S/4HANA support (MM/SD/QM/PP), resolving complex tickets with 100% SLA adherence and zero production stops. Improved team efficiency by 20% through proactive ticket monitoring and user reminders, and coordinated UAT/QA for system updates with 100% user approval.

SAP S 4HANA Ticket Support (Tier 2)UAT Testing Change Management SQL Diagnostics Root Cause Analysis Requirements Gathering

IT Production Support

Star Assembly SRL

Aug 2022 - Apr 2023 (8 months)

Maintained 24/7 server stability using Nagios monitoring to prevent critical outages in high-volume production lines. Performed advanced SQL auditing (99.9% database integrity), reduced Tier-1 support by 25% via a work-instruction knowledge base, and cut recurring incidents by 30% while reducing downtime by 15% through RCA.

Nagios Data Integrity Incident Management

Junior QA Analyst

Quantic Lab

Aug 2021 - Jun 2022 (10 months)

Analyzed software stability across PC, PlayStation, and Xbox, documenting 20+ critical bugs weekly with 90%+ detection accuracy. Authored daily testing reports that reduced post-release hotfixes by 15% and validated application features to ensure seamless user experience across console generations.

Functional Testing Bug Reporting Regression Testing Test Reporting

Education

Degrees, certifications, and relevant coursework

Universitatea 1 Decembrie 1918 (Alba Iulia)

Bachelor of Computer Science, Computer Science (Database Systems)

2017 - 2020

Bachelor of Computer Science with a technical focus on advanced database systems (SQL), algorithms, data structures, and software engineering, including coursework in object-oriented programming, network security, and game development fundamentals.