Genivie User

Managed up to 50+ daily high-volume customer inquiries, complaints, and service requests via omnichannel support. De-escalated volatile client disputes, processed accurate product returns/refunds, and secured a 95%+ satisfaction rating.

Handled end-to-end food service tasks, including high-standard meal preparation, order booking, and cross-selling promotions. Processed manual cash and digital payments securely while maintaining zero discrepancies during end-of-shift audits.

Inspected, packed, and labeled over 200+ online marketplace parcels daily with a 99.8% precision rating. Cross-checked physical item SKUs against system invoices to eliminate packing mistakes and logistics bottlenecks.

Welcomed patrons warmly, documented tailored orders accurately, and synchronized details with the kitchen to prevent delay. Spearheaded daily inventory and localized stock tracking to prevent shortages of high-demand ingredients.

Completed Senior High School Diploma in 2023.

Completed Junior High School Certificate in 2021.