Genevieve Gagnon

- Direct executive leadership meetings, ensuring alignment, accountability, and timely execution across all teams
- Oversee quarterly strategic reviews and full P&L performance, driving data‑backed decisions to optimize growth and profitability.
- Refined government contract compliance processes and reporting systems for GSA contracts.
- Spearhead strategic pricing initiatives, integrating profita

- Lead an 8-member executive team overseeing company-wide strategy, operations, and market expansion.
- Serve as the primary decision‑maker during executive transition, maintaining operational continuity and organizational stability.
- Guide enterprise‑wide AI adoption and reporting, establishing governance, usage standards, and measurable impact.

- Directed client retention, business development, and marketing strategy to optimize lifetime value and recurring revenue.
- Strengthened client partnership structures through proactive engagement and solution-oriented account growth programs.

- Founded Computrition’s Account Management division in 2008, transforming client retention and growth strategy.
- Designed team structure, role compensation, and performance metrics, generating over 50% of annual sales and maintaining 3% attrition rate.
- Introduced user conferences, webinars, consults/business reviews and continuous engagement touchpoints driving measurable product adoption.
- I

- Managed end‑to‑end software deployments and user training initiatives for healthcare, government, college, and correctional facility clients.
- Led enterprise software implementations ensuring client success and operational continuity.