Looking for a job

Kris Gjemre

@krisgjemre

Revenue growth executive at Upwell who built its customer success function, reached 132% NRR, and now owns $4.5M in revenue.

United States

Message

At Upwell, I built the customer success function and onboarding framework, reaching 132% NRR and 98% GRR. I later took ownership of $4.5M in revenue across delivery, retention and upsell, and built referral partnerships with financial institutions and enterprise networks.

At Leverage, I held NRR and GRR at 100% for two consecutive years and cut implementation time from over a year to under 60 days. Earlier, I built customer success and onboarding at Airspace Technologies, where a FedEx system integration I led produced $5M in net-new ARR in its first year.

Experience

Work history, roles, and key accomplishments

Current

Vice President, Revenue Growth & Partnerships

Current

Upwell

Jul 2026 - Present (3 months)

Own $4.5M in revenue across delivery, retention and upsell, leading a 35-person team. Built referral partnership programs with financial institutions and enterprise networks, including US Bank, and a strategic partnership with Uber.

Revenue Growth Partnerships Revenue Channels Team Leadership Customer Success Account Management AI Agents Automation

Vice President, Customer Success & Solutions

Upwell

Feb 2025 - Jul 2026 (1 year 5 months)

Founding customer leader who built the function, team, onboarding framework and lifecycle playbooks, reaching 132% NRR and 98% GRR. Set product priorities based on customer feedback and cut onboarding time by over 75% through automation and delivery model redesign.

Customer Success Team Building Onboarding NRR GRR Product Strategy AI Agents Automation Delivery Models

Head of Solutions & Customer Success

Leverage

Feb 2022 - Nov 2024 (2 years 9 months)

Founding leader of Solutions and Customer Success, achieving 100% NRR and 100% GRR for two consecutive years. Rebuilt delivery methodology to cut implementation time by 85% and moved Professional Services from cost center to revenue generator.

Customer Success Solutions NRR GRR Implementation Professional Services Automation AI Configuration Team Leadership

Vice President, Strategic Partnerships

Airspace Technologies

Oct 2020 - Feb 2022 (1 year 4 months)

Led cross-functional design and rollout of a FedEx system integration producing $5M in ARR. Grew customer adoption 200% for a hardware product and launched a dynamic pricing model that raised revenue and gross profit 4%.

Strategic Partnerships System Integration Go To Market Dynamic Pricing Customer Advisory Boards Executive Engagement

Director of Customer Success

Airspace Technologies

Mar 2018 - Oct 2020 (2 years 7 months)

Founding customer hire who built Customer Success and onboarding from one person to a 15-person team supporting over $100M in revenue. Held 99% retention and cut onboarding time by 60%.

Customer Success Onboarding Team Building Retention Expansions International Expansion

Strategy Consultant

CarrierDirect (now Metafora)

Nov 2016 - Mar 2018 (1 year 4 months)

Part of founding team that grew firm revenue ninefold. Led delivery of a custom pricing platform for FedEx and launched a client venture that reached $12M in revenue within 12 months.

Strategy Consulting Pricing Platform Delivery New Venture Launch Revenue Growth

Project Manager, New Client Implementation

Echo Global Logistics

Jul 2014 - Nov 2016 (2 years 4 months)

Led SaaS implementations and ERP integrations for Nike, Ann Taylor and Duracell on programs ranging from $500K to $45M in annual client spend, standardizing onboarding and reducing rework.

SaaS Implementation ERP Integration Onboarding Project Management Client Management

Enterprise Operations Manager and Earlier Account Leadership Roles

Echo Global Logistics

Mar 2009 - Jul 2014 (5 years 4 months)

Primary executive relationship holder for a $50M+ enterprise portfolio, leading up to 15 direct reports. Delivered $2M in client cost reductions and earned four promotions in seven years.

Account Management Executive Relationship Building Cost Reduction Analytics Process Redesign Team Leadership