SUStanley User
@stanleyuser1
Detail-oriented IT Support Analyst with a passion for problem-solving.
United KingdomWhat I'm looking for
I am a detail-oriented and proactive IT Support Analyst with a proven record of diagnosing and resolving technical issues in both remote and on-site environments. With my CompTIA A+ certification and ongoing pursuit of Network+, I possess a robust understanding of IT security best practices, Windows 10/11, macOS, and Google Workspace. My experience includes using remote support tools, managing tickets through ITSM systems, and documenting resolutions for continuous service improvement.
In my current role as a Freelance IT Support Analyst at Beta-Tech, I provide remote and on-site technical support, resolving hardware and software issues for Windows and macOS environments. I excel in managing helpdesk tickets, ensuring timely updates and SLA compliance, and supporting onboarding/offboarding processes using Active Directory. My commitment to creating and updating technical documentation, along with my collaborative approach to resolving complex technical issues, has significantly enhanced the employee experience.
Experience
Work history, roles, and key accomplishments
Freelance IT Support Analyst
Beta-Tech
Mar 2025 - Present (2 months)
Provided remote and on-site technical support for Windows and macOS environments, utilizing tools like TeamViewer and AnyDesk for issue resolution. Managed helpdesk tickets via ITSM systems, ensuring timely updates and SLA compliance, and supported user onboarding/offboarding with Active Directory.
Prison Officer (Detached Duties)
HMPPS
Feb 2024 - Present (1 year 3 months)
Provided basic technical support within secure environments, emphasizing procedural compliance and documentation accuracy. Developed strong escalation and communication skills while working under pressure.
IT Lab Training & Virtual Projects
Self-Directed Projects
Nov 2023 - Present (1 year 6 months)
Simulated support scenarios aligned with ITIL practices and helpdesk standards, building Active Directory test labs and implementing JML workflows. Applied foundational knowledge in network troubleshooting and security configurations, utilizing PowerShell for task automation.
Chief Operations Officer
Zeecrest Vantage Ltd
Jan 2021 - Present (4 years 4 months)
Led cloud system integration, process documentation, and end-user training for internal platforms. Supported cross-departmental operations with a customer-centric and solutions-driven approach.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
BSc (Hons) Psychology, Psychology
Grade: Second Class Upper
Completed a Bachelor of Science with Honours in Psychology. Gained a comprehensive understanding of psychological theories and research methods.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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